The Site Manager serves as the primary leader responsible for overall performance, culture, and customer experience at our Take 5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high quality, efficient, and friendly experience our brand is known for. This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive.

What You’ll Do

Lead & Develop the Team

As the senior on-site leader, you will:

Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
Build and reinforce a positive, growth minded culture grounded in company values
(Based on the expectation to build a positive, growth minded culture)
Conduct ongoing development conversations and ensure readiness of future leaders
Ensure all staff follow safety, customer service, and operational standards consistently

Deliver an Exceptional Customer Experience

Champion a welcoming, service-oriented environment where every customer feels valued
Resolve escalated concerns and coach the team on best-in-class customer engagement
Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers

Oversee Site Operations & Equipment Performance

Own all daily operational workflow and ensure efficiency, accuracy, and safety
Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
Ensure the site consistently meets company standards for quality, cleanliness, and throughput
Analyze operational metrics and implement improvements to increase performance and reduce downtime

Drive Sales, Profitability & Business Results

Set and manage site-level sales, membership, labor, and operational targets
Lead sales initiatives, promotions, and team‑wide upselling behaviors
Monitor KPIs and adjust staffing, processes, or workflow to achieve results
Manage site expenses, inventory, and cost controls

Ensure Safety, Compliance & Brand Standards

Enforce all health, safety, and environmental protocols
Ensure adherence to company policies, operating procedures, and quality standards
Address risks, incidents, or equipment failures promptly and effectively
Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

Required

Strong customer service mindset and excellent communication skills
Demonstrated leadership, teambuilding, and performance management abilities
Ability to operate effectively in a fast paced, hands-on outdoor environment
Strong problem-solving and decision-making skills
Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
(Expanded from reliability and eagerness to learn)
Flexible schedule, including weekends and holidays
Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)

Previous site management or multi‑team leadership experience
Experience in retail, service, hospitality, or other customer facing roles
Mechanical aptitude for overseeing equipment checks and maintenance
Experience with sales-driven environments or membership programs

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.

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