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Job Summary
The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft‑based systems while delivering excellent customer service in a fast‑paced support environment.
What You’ll Do
- Respond to and resolve service desk tickets via phone, email, and remote support
- Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices
- Access management for Microsoft, GSuite, and Electronic Health Record Applications
- Escalate issues as needed and keep users informed throughout resolution
- Collaborate with the service desk team to meet response and resolution goals
What We’re Looking For
- Associate’s degree or equivalent IT support experience
- 2–3 years of experience supporting Windows, Microsoft Office, and end‑user hardware
- Experience with remote support tools, Active Directory, and Microsoft 365
- Strong communication skills and a customer‑first mindset
- Ability to multitask in a service‑oriented environment
- CompTIA or Microsoft Industry Certifications a plus
Why Join Us
- Be part of a collaborative service desk team
- Gain hands‑on experience supporting diverse technologies
- Opportunities for ongoing learning, training, and skill development
- Make a direct impact by helping users stay productive
This is a 24/7 operation, and this position requires flexibility to work any shift, including days, evenings, overnights, weekends, and holidays, based on business and operational needs. Candidates must be willing and able to work a variety of schedules and may be required to adjust their schedule as operational needs change.
Applicants must be available for all shifts and cannot be limited to a specific shift.
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