About the Role

WalkerHughes Insurance is seeking an experienced Personal Lines Account Manager to independently manage an established book of business while delivering exceptional client service and driving retention. This role focuses on proactive account management, policy servicing, renewal oversight, and relationship growth.

Key Responsibilities

Account Management & Client Service

Independently manage and service a personal lines book of business
Respond to client inquiries regarding policy changes, billing, coverage questions, and claims
Process policies, endorsements, renewals, applications, binders, and related documentation with accuracy
Maintain organized client files and follow-up activities within agency systems
Coordinate with carriers to resolve claims and complex service issues

Renewals & Retention

Lead renewal review process, including proactive account reviews prior to renewal
Analyze coverage forms and policies to ensure proper protection and identify gaps
Resolve client concerns to maintain high retention levels

Growth & Relationship Development

Support new sales opportunities generated from referrals and existing clients
Strengthen long-term client relationships through consistent communication and service excellence

Qualifications

4+ years of experience in the insurance industry
Active Property & Casualty (P&C) License required
Strong knowledge of personal lines coverage and industry standards
Proficient in Microsoft Office and agency management systems

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