If you are passionate about selling, finding and winning new customers, new business, closing deals and sustaining these relationships even after the sale, the Sales Pro role may be for you! Our Sales Pro is a self-motivated, customer centric representative that works to promote our entire line of products and services and expand the business of new and existing customers. Responsibilities include driving growth of company-owned NAPA Auto Parts stores, customer base, sales and profits; promoting the entire line of NAPA products and programs to Wholesale Customers; working with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis; identifying specific needs of customers and aligning solutions with NAPA's offerings; working with manufacturer's representatives to improve program offerings and grow customer knowledge of lines; engaging customers and keeping them connected through all of NAPA's eSales programs; performing educational seminars, clinics and presentations on NAPA product lines and services; maintaining customer satisfaction and providing strong customer service including solving customer problems, complaints and questions in person or by telephone. Qualifications include prior experience in a Retail store or outside sales, 2+ years of experience in a customer focused role and the ability to perform in a quota driven environment, understanding and demonstrating basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance, capability to present information in group meetings, and a valid driver license with no more than 2 moving violations in the last 4 years. Preferred qualifications include Bachelor's Degree, background in the Automotive Industry, leadership qualities, and embodying values such as serve, perform, influence, respect, innovate, and team. Physical demands include agility to bend and reach shelves, stamina to stand and walk for entire work shift, ability to lift up to 60 lbs, clear speaking and attentive listening skills, and inspecting, protecting and maintaining company assets.
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