Client Service Manager

We are looking for a Client Service Manager to drive sales and revenue growth by building strong relationships with clients in the Charlotte, NC area. This is an exciting opportunity to join a growing team with a focus on customer satisfaction and business growth.

Location: Charlotte, NC 28216

Pay: $65,000- $75,000 Base Salary + Commissions.

Requirements

• 2+ years of client-facing experience in stormwater or aquatic services
• Sales, relationship development, or customer service experience
• College degree preferred
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Strong written and verbal communication skills
• Excellent interpersonal, organizational, and time management skills
• Ability to lift up to 50 lbs
• Valid driver's license and a clean driving record
• Ability to work well in a team environment, independent thought and critical thinking, business acumen, and an internal motivation to succeed.

Key Responsibilities

• Pursues new leads generated by existing client base, digital campaigns, and tradeshows.
• Responds to and acknowledges all client inquiries in a prompt and professional manner.
• Identify and target potential clients through research and data mining
• Connect with decision-makers via phone and email
• Serve as the main point of contact for all client inquiries and requests
• Estimate and generate proposals for new and existing clients
• Recommend additional services to current clients
• Develop and implement relationship-building programs (e.g., site meetings, lunch & learns, etc.)
• Perform physical tasks such as driving, walking on steep slopes, bending, and kneeling

Benefits & Perks

• Health, Dental, and Vision Insurance
• 401(k) matching
• Life Insurance
• Flexible Spending Accounts
• Paid Time Off & Holiday Pay
• Employee Assistance Program

Dragonfly Pond Works is a leading environmental service company specializing in stormwater management. Since 2006, Dragonfly has provided routine maintenance and repairs on stormwater devices, lakes, ponds, wetlands, and underground facilities.

We are proudly an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.