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Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
General Purpose
Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards.
Essential Duties
Delivery, Service & Retrieval
- Install merchandise correctly and safely at customer homes.
- Complete all deliveries, service calls, relocations, and retrievals on schedule.
- Handle all merchandise with care during loading, transport, and installation.
- Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired.
- Verify that item, model, and serial numbers match the rental agreement before delivery.
- Retrieve returned items and relocate merchandise when customers move.
- Inspect returned items and refurbish them to “like new” condition quickly.
Customer Service & Communication
- Answer incoming calls by the third ring in a friendly, professional manner.
- Follow the Premier Rental Purchase Pledge to provide excellent customer service.
- Resolve customer issues politely and promptly.
- Maintain clear communication with customers, coworkers, and management.
Operational Support
- Help maintain the store's Standards of Operation.
- Safeguard all company money collected in the field.
- Assist with receiving new merchandise.
- Keep the back room and assigned vehicle clean and organized.
- When possible, help with customer order forms and verifications.
- Assist with store cleaning and help meet daily, weekly, and monthly goals.
- Support efforts to grow customers and revenue.
Requirements
- High school diploma, GED, or equivalent experience.
- Valid driver’s license with a good driving record.
- DOT certification (if required by state law).
- Completion of training program and one year of customer-service experience.
- Ability to lift and carry up to 75 lbs.
Required Skills
- Strong attention to detail and accuracy.
- Ability to understand written and verbal instructions.
- Ability to read, write, and perform basic math quickly and accurately.
- Good decision-making and problem-solving skills.
- Ability to handle customer interactions professionally.
- After training, solid knowledge of all products in inventory.
Efforts, Demands, and Conditions
- Work occurs in changing environments with frequent standing, walking, bending, lifting, and carrying.
- Must handle multiple tasks, adapt to changes, and work under pressure.
- Extra hours before or after business hours may be required.
- Frequent travel between stores may be needed.
- Must manage the emotional and mental stress of working with customers and varying situations.
- Must use a hand truck to move merchandise.
- Work takes place in the store, in customer homes, and in the field, often involving:
- Uneven, icy, dirt, or gravel surfaces
- Stairs, tight doorways, wet or slippery floors
- Heat, cold, dust, and various weather conditions
- Must be able to drive safely in all weather conditions.
- Attendance at company or Premier Corp. training sessions may be required.
Relationships
- Frequent interaction with customers, coworkers, and management.
- Occasional contact with suppliers and service partners.
- Must communicate clearly and professionally with supervisors and peers.
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