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Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation
Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area.
Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN))
Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets)
Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved.
Lead teams to identify issues/risks associated with product designs, processes and applications by utilizing FMEA’s and other risk assessment tools.
Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans are implemented and maintained (i.e. Driven by Standards, Process Flow, PFMEA, Control Plans requirements, AM/PM Schedules, measurement/visibility)
Partner with Process Quality team to properly map issues/defects within PFS/MCV to ensure vehicles with defects will not escape the plant and defects are identified, measured (trends) and issues are attacked.
Support the plant on complex issues from Final, Rolls, BSR, CPA/CTVV (Vehicle Center).
Requirements
Bachelor’s degree or higher in the fields of Mechanical Engineering, Electrical Engineering or Mechanical Engineering Technology (other Engineering degrees, in combination with relevant experience may be considered).
Ability to perform data analysis to identify top issues, summarize trends, distinctions, and effectiveness of corrective actions and continuous improvement activities.
Effective presentation/public speaking skillsÂ
Experience with problem solving tools.
Ability to thrive in a high intensity environment while working on multiple projects.
A passion for spending time on the shop floor and fully understanding the build process from a 4M1D standpoint (man, method, machine, material, and design).
Preferred Qualifications:
Advanced Degree
Reactive Green Belt / Black Belt Certification.
Previous experience in resolving complex issues; including root cause, repairs, etc.
Previous experience in Product Engineering and/ or Vehicle Integration / Development at supplier or Tier 1 Automotive Manufacturer.
Previous Manufacturing and/or Quality experience within a vehicle/Component assembly plant
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