Lead Scheduler-Registration-MA

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MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school graduate or equivalent.

2. State criminal background check, and federal, if applicable, as required for state department of health (e.g. PA DOH, OH DOH, MD DOH, WV DHHR) regulated areas based on physical work location.

EXPERIENCE:

1. One (1) year of patient registration or scheduling experience and/or 1 year of clinical experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE

1. Completion of a Medical Assistant Program and/or Current National Certification as CMA

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Monitors scheduling and registration activities in assigned area(s) to ensure completion of registration, collection, and scheduling duties; reporting potential issues as necessary.

2. Performs registration and scheduling duties including, but not limited to, obtaining demographic/billing/insurance information, preparing WVU Medicine standard consent form, collecting deposits/copayments/deductibles/patient liability payments, and scheduling incoming appointments.

3. Assists in training employees and educating staff on pertinent changes to their role.

4. Organizes daily tasks in appropriate priority to achieve optimal productivity, accountability, and efficiency.

5. Gathers statistics, complete assigned reports, monitor and record cash collection, and identify accounts that need resolution.

6. Greets and escorts patient to exam rooms; prepares for physician visit by obtaining initial information and vital signs.

7. Prepares exam rooms for patients with attention to cleanliness and availability of supplies.

8. Assists with and/or performs exams, tests, and procedures.

9. Schedules appointments and sets up referral contacts as needed.

10. Assists provider during patient examinations and procedures.

11. Educates patients on follow up expectations.

12. Maintains quality control testing logs as required.

13. Ensures all medical equipment is in proper working condition.

14. Assists patients with completion of medical documentation.

15.Serves as main point of contact for back office and clinical staff.

16. Provides direction and guidance to staff M.A.’s and ACA’s.

17. Serves as the primary training facilitator for onboarding new M.A.’s and ACA’s.

18. Provides supervision to staff in absence of Supervisor/Manager.

19. Assists in scheduling of staff.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.

2. Visual acuity must be within normal range.

3. Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.

4. Sitting and/or standing for extended periods of time.

5. Reading and comprehension ability.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Working closely with others.

2. Working protracted or irregular hours.

3. Working around biohazards.

4. Working around infectious diseases.

5. Working with hands in water.

6. May be required to travel between facilities.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.