SUPPORT STAFF 2

Position Summary
Support Staff 2 provides peer support, mentorship, and daily guidance to clients in a residential substance use treatment program. This role helps clients build healthy routines, develop coping skills, and progress through the Wellbriety program while working toward Recovery Coach certification. Responsibilities include facilitating recovery-focused groups, encouraging accountability and personal growth, collaborating with clinical and operations teams, and fostering a safe, supportive environment that promotes long-term recovery and successful community reintegration.

Job Duties and Responsibilities

Core Responsibilities

Wellbriety Programming

• Become knowledgeable and proficient in the Wellbriety curriculum and Native American recovery principles.
• Conduct weekly one-on-one Recovery Coach sessions with assigned clients.
• Assist clients in completing Wellbriety assignments, autobiography work, and the Wellbriety Steps.
• Track client progress and communicate barriers or accomplishments to the treatment team.
• Reinforce recovery concepts and encourage continued personal growth.

Group Facilitation

• Facilitate psychoeducational, recovery-focused, and life skills groups as assigned.
• Promote participation and maintain a safe, respectful, and engaging group environment.
• Encourage healthy discussion while reinforcing recovery principles and program expectations.
• Complete required documentation for groups in accordance with agency standards.

Program Supervision

• Uphold and consistently enforce program rules, policies, and behavioral expectations on the treatment floor.
• Monitor client behavior and intervene appropriately when conflicts or behavioral concerns arise.
• Maintain appropriate professional boundaries while fostering a supportive therapeutic community.
• Assist with crisis intervention and de-escalation techniques when necessary.
• Report significant client behaviors, safety concerns, or policy violations to leadership promptly.

Team Collaboration

• Work collaboratively with therapists, case managers, nursing staff, operations, and leadership.
• Attend required staff meetings, trainings, and supervision sessions.
• Maintain confidentiality in accordance with HIPAA and agency policies.
• Contribute to a positive, professional, and recovery-focused workplace culture.

Other Duties

• Transport clients as assigned, following agency policies.
• Assist with facility operations and daily programming as needed.
• Maintain a clean, organized, and safe environment for clients and staff.

Education and Experience

• High School Diploma or equivalent preferred.
• Peer Support Certification or Recover Coach Certification
• Previous work in Substance Abuse.
• Experience in job role.
• Valid Driver License.
• Experience with Wellbriety preferred.

Skills, Knowledge, and Abilities

• Ability to follow instructions, policies, and confidentiality requirements.
• Strong professionalism, integrity, and ethical decision-making.
• Effective communication, teamwork, and conflict resolution skills.
• Ability to provide recovery-oriented support, crisis intervention, and client engagement.
• Strong accountability, time management, and adaptability in a fast-paced environment.
• Ability to lead by example while fostering a safe, respectful, and culturally responsive environment.
• Accurate documentation and attention to detail.
• Ability to build positive relationships with clients, peers, and interdisciplinary teams.
• Reliable, dependable, and committed to supporting long-term recovery outcomes.

Work Schedule

• Full-Time

Physical Requirements 

• Ability to stand for long periods. 
• Ability to lift and carry moderate to heavy items. 
• Ability to bend, reach, and perform repetitive cleaning tasks. 

Benefits

• 401K 
• Medical Insurance 
• Dental Insurance 
• Vision Insurance 
• Life Insurance 
• Tuition Reimbursement 
• Paid Time Off 
• Accidental Insurance 
• Critical Illness Insurance 
• 14 Paid Holidays