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Customer Service Representative (Part-Time)

Dayton Freight
Posted 5 days ago, valid for 16 days
Location

Topeka, KS 66629, US

Salary

$18 per hour

Contract type

Part Time

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Sonic Summary

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  • The position of Customer Service Representative at Dayton Freight offers a starting pay of $18.00 per hour, with variations based on relevant industry experience.
  • Candidates must possess excellent communication and customer service skills, along with proficiency in Microsoft Office programs.
  • The role requires at least one year of experience in a fast-paced environment, handling high volumes of phone calls.
  • Responsibilities include assisting customers with inquiries, preparing bills of lading, and maintaining communication with drivers and management.
  • The organization provides a stable work environment, quick advancement opportunities, and benefits such as a 401(k) plan with company match.

Overview

 

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Customized training program
  • Professional, positive and people-centered work environment
  • Modern facilities
  • 401(k) plan, Company Match

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

  • Assist the Service Center Manager
  • Take and deliver messages for the Service Center Manager and Account Managers
  • Provide assistance to Drivers
  • Prepare bills of lading and delivery receipts
  • Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

  • Payroll
  • Data entry
  • Freight reports
  • Driver collect reports
  • Billing and filling

Qualifications

  • Skillful in Microsoft Office Programs
  • Excellent keyboarding skills
  • Has worked in a fast paced environment and has excellent attention to detail
  • Experience with handling a high volume of phone calls
  • Exceptional communication and customer service skills
  • Legally eligible to work in the United States
  • Must be at least 18 years of age
  • Fluent in English

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.   * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Customized training program
  • Professional, positive and people-centered work environment
  • Modern facilities
  • 401(k) plan, Company Match

 

Starting Pay: $18.00/hour.  

Pay does vary depending on relevant industry experience.



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