- Demonstrates excellent customer service skills.
- Answers the telephone courteously within three rings, identifying self and department, routes calls, ascertains needs and takes accurate messages as appropriate.
- Schedules appointments in Cerner following department guidelines and protocols and demonstrates an understanding of the procedures being scheduled, the preparation and a basic knowledge of what the procedure will entail, and authorization requirements.
- Collects demographic, employment, and insurance information accurately and advises patients of admission/scheduling requirements and financial responsibilities, as needed.
- Resolves complaints and answers questions requiring a knowledge of specific departmental office procedures and general hospital procedures.
- Organizes other medical record documents using established systems.
- Types, files reports, and cross indexes and files records.
- Ensures all information for patient billing is accurate and complete.
- Exercises judgment in making decisions within a clearly established guideline.
- Sorts and distributes mail and delivers messages.
- Participates in hospital Performance Improvement activities using LEAN tools and techniques.
- Provides health care services in own job category all age groups.
- Demonstrates role in department specific patient safety.
- Assists patients with completing Release of Information and Request for Information forms.
- Calls patient to confirm next day’s appointments when necessary.
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