Welcome to Your Behavioral Health (YBH). Our mission is to guide individuals through the intricate landscape of behavioral health, ensuring that expert support is not only available but also easily accessible. At YBH, we pride ourselves on being a centralized hub teeming with resources designed to aid clients and their families in pinpointing the optimal support tailored to their distinct needs and aspirations for well-being.

Position Overview

Your Behavioral Health is seeking a highly organized, patient-focused Admissions Coordinator to support our intake and admissions operations across mental health and substance use programs. This role is critical to ensuring timely, efficient, and high-quality client intake—from initial inquiry through admission—while supporting census growth and conversion goals at our sister company Clear Behavioral Health.

The Admissions Coordinator will work closely with clinical teams, and leadership to manage inbound leads, coordinate assessments, and ensure seamless client onboarding.

Key Responsibilities

Intake & Lead Management

Serve as a primary point of contact for inbound inquiries (phone, web, referral sources)
Respond promptly to new leads and ensure timely follow-up
Collect and document patient information accurately in CRM systems (Salesforce or equivalent)
Triage inquiries to determine appropriate level of care and program fit

Admissions Coordination

Schedule and coordinate clinical assessments with providers
Ensure all required documentation is completed prior to admission
Verify insurance benefits and communicate financial responsibilities
Coordinate admission logistics across residential, PHP/IOP, and outpatient programs

Conversion & Performance Support

Track leads through the admissions funnel and support conversion efforts
Maintain consistent follow-up cadence with prospective patients and referral sources
Assist in managing open leads, ensuring no missed opportunities
Support team goals related to admissions volume, conversion rates, and response times

Cross-Functional Collaboration

Partner with clinical, outreach, and operations teams to ensure appropriate placement
Communicate effectively with Program Directors and care teams regarding incoming admissions
Participate in daily or weekly pipeline reviews and admissions meetings

Process & Quality Improvement

Support adherence to admissions workflows and documentation standards
Identify opportunities to improve intake efficiency and patient experience
Assist with call quality, documentation accuracy, and operational consistency

Qualifications

Required

Strong communication and interpersonal skills, especially in high-empathy environments
Ability to manage multiple priorities in a fast-paced, metrics-driven setting
High attention to detail and organizational skills

Preferred

Experience in behavioral health, substance use treatment, or healthcare admissions
Understanding of insurance verification and benefits
Familiarity with different levels of care (Detox, Residential, PHP, IOP, OP)
1–3 years of experience in admissions, intake coordination, healthcare operations, or related field
Experience working with CRM systems (Salesforce strongly preferred)

Key Competencies

Patient-centered mindset
Sense of urgency and responsiveness
Data-driven and process-oriented
Strong follow-through and accountability
Team collaboration

Performance Expectations

Timely response to inbound leads and inquiries
High-quality documentation and CRM accuracy
Consistent follow-up to support conversion goals
Contribution to admissions volume and census targets
Adherence to workflows and operational standards

Benefits:

Medical, dental, and vision insurance
Life and disability coverage
Retirement plan
Paid sick, time off, and holidays
Employee Assistance Program
Professional development opportunities
Other company - sponsored wellness or support programs

Pay: $25-$30 per hour depending on experience.

Schedule: Fully in-person in Torrance. Monday through Friday.

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