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We are seeking a skilled and client-focused System Administrator (also may be referred to as Level 1 Support Engineer, Help Desk Engineer, or IT Support Technician)to join our team. This role supports clients both remotely and on-site in Torrington, CT.
We’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.
Key Responsibilities
Deliver remote and on-site technical support to clients with professionalism and urgency
Monitor client systems to help identify and flag potential issues before they cause downtime
Collaborate with clients to understand their basic IT needs and escalate more complex issues as needed
Provide first-level troubleshooting support for Microsoft Windows Server environments and Windows 10 workstations
Assist with Office 365 administration, including basic user management and email configuration support
Support fundamental network protocols such as TCP/IP under the guidance of senior staff
Utilize RMM tools (e.g., ConnectWise) for day-to-day system monitoring and ticket management
Assist senior engineers with basic cloud infrastructure support tasks in Azure and AWS environments
Document all technical procedures and client interactions accurately in the ticketing system
Escalate complex or unresolved issues to L2/L3 engineers in a timely manner
Required Qualifications
1–2 years of experience in IT support or a related field; internship or help desk experience a plus
Basic familiarity with Microsoft Windows Server and Windows 10 environments
Foundational understanding of networking concepts and system administration
Strong troubleshooting and problem-solving mindset, with a willingness to learn
Excellent communication and organizational skills
Ability to multitask and work independently or as part of a team
Reliable commute to Torrington, CT or willingness to relocate
Benefits
Health Insurance
RTO (Responsible Time Off)
401(k) Matching
Schedule
8-hour shift: 8:30 AM – 5:30 PM
Location: Onsite- Torrington, CT
Job Type: Full-Time
Salary: $50,000 annually
ProTech IT Solutions, a New Charter Technologies Company, was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel – with white-glove service. Using this service model, our firm has experienced significant growth.
ProTech IT, a New Charter Technologies Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ProTech IT recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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