Front Office/Schedule Coordinator

Front Desk / Scheduling Coordinator

Townsend, GA
Jenkins Plumbing

Position Overview

Jenkins Plumbing is seeking a Front Desk / Scheduling Coordinator to support daily branch operations by assisting with customer communication, scheduling, administrative support, and office coordination. This position plays an important role in helping ensure smooth day-to-day operations between the office, field technicians, management, and customers.

The ideal candidate is organized, dependable, professional, and able to multitask in a fast-paced plumbing and service environment.

Essential Duties & Responsibilities

• Answer incoming calls and assist customers in a professional and friendly manner
• Schedule service calls and coordinate technician schedules throughout the day
• Communicate updates, schedule changes, and customer concerns to management and field staff
• Assist with dispatching and daily workflow coordination
• Greet customers, vendors, and visitors entering the office
• Support branch operations with filing, scanning, data entry, and general administrative tasks
• Maintain organized office records and documentation
• Assist with processing paperwork related to work orders, invoices, and customer information
• Monitor office emails and ensure messages are communicated promptly
• Help maintain office supply inventory and overall office organization
• Support payroll/timekeeping communication by collecting and relaying employee information as needed
• Maintain professionalism and confidentiality regarding company and employee information

Qualifications

• High school diploma or equivalent required
• Previous office, customer service, scheduling, dispatching, or administrative experience preferred
• Strong communication and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer skills including Microsoft Office and email systems
• Dependable attendance and strong work ethic required
• Ability to work well independently and as part of a team

Preferred Experience

• Experience in plumbing, construction, HVAC, or service industries preferred
• Scheduling or dispatching experience is a plus
• Familiarity with office management or payroll/timekeeping systems preferred

Work Schedule

• Full-Time
• Monday–Friday
• Hours may vary depending on operational needs

Why Join Jenkins Plumbing?

• Family-oriented work environment
• Stable and growing company
• Supportive leadership team
• Opportunities for growth and advancement
• Competitive pay based on experience