Director of Planning & Project Management Office

a. Strategy & Planning 

• Lead coordination and facilitation of the Technology Planning and budgeting process.  

• Partner with campus stakeholders to identify emerging needs and translate them into multi-year technology roadmaps aligned with university strategy. 

• Develop and maintain a rolling portfolio view of initiatives that integrates academic, research, administrative, and infrastructure priorities. 

• Facilitate cross-functional planning sessions to ensure transparency, alignment, and shared ownership of technology investments. 

• Monitor and analyze portfolio metrics to identify trends, capacity constraints, cost optimization opportunities, and process improvements. 

b. Project and Portfolio Management 

• Establish and lead a transparent portfolio governance model that balances strategic impact, risk, and organizational capacity. 

• Define how the scope, goals, and deliverables of OTS initiatives support institutional business objectives. 

• Provide executive-level reporting on portfolio health, timelines, risks, and resource allocation. 

• Establish and monitor service-level targets and cycle-time metrics to improve delivery speed, predictability, and value realization. 

• Ensure effective communication and expectation management with project sponsors, owners, stakeholders, and delivery teams. 

c. Customer Experience & Continuous Improvement 

• Design and manage an accessible, transparent intake process for IT project and consultative services. 

• Streamline workflows to reduce time-to-initiation and time-to-delivery of technology initiatives. 

• Establish and monitor service performance. 

• Partner with campus stakeholders to gather feedback and continuously improve PMO services and engagement models. 

• Promote a customer-first culture within the PMO and across OTS delivery teams. 

d. PMO Operations and Leadership 

• Develop and maintain best practices, tools, and methodologies for project planning, execution, change management, communication, and performance tracking. 

• Review budget proposals and recommend adjustments to ensure alignment with portfolio priorities and resource capacity. 

• Collaborate with OTS leadership to ensure appropriate resource planning and workload balancing across teams. 

• Coach, mentor, and develop project managers and team leads to build a culture of accountability, collaboration, and delivery excellence. 

• Identify and resolve issues and conflicts within and between project teams to maintain momentum and alignment. 

e. Acquisition & Deployment 

• Effectively manage resource allocation to ensure timely completion of deliverables. 

• Negotiate with department leaders to acquire required personnel to support strategic initiatives. 

• Assess and recommend additional staff or funding based on portfolio demand and capacity analysis. 

• Serve as liaison with procurement to ensure technology purchases align with established standards, governance processes, and strategic priorities. 

• Bachelor's degree.

• 5+ years of related work experience.

• Experience in financial, resource, and procurement management within a project-based environment. 

• Experience leading IT project and portfolio management functions in a complex organization. 

• Demonstrated success partnering with executive and academic leaders to align technology initiatives with business strategy. 

• Experience developing and leading portfolio governance and multi-year roadmap planning processes. 

• Proven ability to improve service delivery models, optimize operational workflows, and implement performance metrics. 

• Exceptional written, verbal, and facilitation skills, with the ability to communicate effectively at all organizational levels. 

• Demonstrated ability to build trust, cultivate strong stakeholder relationships, and lead cross-functional collaboration.