Head of Technical

JOIN THE ULTIMATE COFFEE HOSTS 

At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order. 
 
We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers. 

Hospitality is our DNA. We are the Ultimate Coffee Hosts.  

THE OPPORTUNITY 
 

We’re looking for a Head of Technical to lead our coffee equipment function across wholesale, ensuring we deliver a consistently high standard of service to our partners as we grow. This role is focused on leading the team and bringing structure to how we manage installs, servicing, maintenance and reactive repairs. You’ll oversee scheduling, prioritisation and performance, ensuring work is delivered efficiently and to a high standard.

A key part of the role is building a strong, accountable team, improving ways of working, and creating processes that can scale as the wholesale side of the business continues to grow. You’ll work closely with wholesale and operations to balance service quality with commercial performance, supporting our ambition to grow our wholesale customers.

We’re looking for someone highly organised, people-focused, and experienced in managing field-based technical or service teams.

WHAT’S IN IT FOR YOU? 

- Free Coffee (obviously)  

- Half Price restaurant and Café discount 

- Competitive Wage 

- Free Gym Membership* 

- Cycle to Work Scheme* 

- 6 weeks fully paid parental leave, for both Ozone employed parents 

- Flexible Working Opportunities* 

WHAT EVERY OZONE EMPLOYEE CAN EXPECT 

// BE PART OF AN EVOLVING COFFEE JOURNEY 

Every person at Ozone plays a defining role in enhancing the coffee world for everyone.  

// MEET LIKE MINDED PEOPLE 

Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff. 

// BELONG AND THRIVE 

We pride ourselves in creating a growth environment, without the politics and layers of hierarchy.  

// WORK FOR A BRAND THAT DOES GOOD 

We want to make our employees proud. Through the relationships we build and the progressive actions we 
take – Our B-Corp status is just the start. 

Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a 
supportive atmosphere for professional development. 

If you want to experience true hospitality as a person within it. 
JOIN THE ULTIMATE COFFEE HOSTS

 

ABOUT YOU: 

• 5+ years in technical service or equipment repair (coffee/hospitality preferred)
• Must have a valid UK Drivers License 
• PSSR and Electrical certified 
• Experience managing or mentoring a small technical team
• Organised and able to plan schedules and workloads
• Strong problem-solving and troubleshooting skills
• Comfortable managing reactive repairs and planned maintenance
• Clear communicator with internal teams and customers
• Takes ownership and drives standards and accountability
• Commercially aware; understands impact on service and revenue

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Full details of the role are available on application