Client Services Representative

About SHERLOQ Solutions

Established in 1916, SHERLOQ began as a member-owned cooperative in Tampa, Florida. The founding mission was to facilitate the sharing of credit information, promote the equitable principles in trade and give back to the community. Over 100 years later, SHERLOQ continues as a vibrant company serving hospitals, healthcare systems, physician practices and utilities nationwide. 

Position Summary

The Client Service Representative is responsible for providing comprehensive administrative and client support to our clients and Collections department. This role ensures accurate and timely processing of account information, documents, payments, and disputes while delivering responsive, professional service to clients, consumers, and vendors.

What You'll Do

• Provide professional, courteous, and responsive customer service while contributing to a positive and collaborative team environment.
• Manage and process account status changes accurately and timely.
• Process incoming and outgoing mail and correspondence.
• Process data, disputes, and related documentation in accordance with established procedures.
• Post and process payments accurately and timely.
• Review incoming and outgoing documentation and complete client and consumer batches accurately and efficiently.
• Respond to client inquiries and provide timely assistance and solutions to support client needs.
• Maintain daily communication with clients and vendors through phone, email, and other appropriate channels.
• Answer and direct incoming phone calls, providing professional and helpful assistance.
• Comply with all applicable federal and state laws and regulations, including FDCPA, FCRA, HIPAA, and state consumer protection laws.
• Maintain accurate and detailed account notes and update account status and consumer information in the FACS computer system.
• Complete dispute forms accurately and update client systems as required.
• Perform skip tracing activities to obtain and verify current consumer information.
• Verify bankruptcy filings and deceased account information.
• Perform insurance verification as required.
• Meet or exceed established daily, weekly, and monthly performance goals, deadlines, and objectives.
• Maintain confidentiality and safeguard sensitive client and consumer information.
• Collaborate with internal departments, clients, and vendors to facilitate timely and accurate resolution of account-related matters.
• Perform other duties and responsibilities as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent patients and stress management.
• Problem solving and critical thinking skills.
• Self-motivated and strong customer services skills.
• Ability to adapt to the needs of the organization and employees.
• Proficient with Microsoft Office Suite or related software.
• High school graduate or equivalent required.
• One (1) year customer service or collections experience preferred.
• Knowledge of FDCPA, FCRA, HIPAA and State Consumer Protection Laws.

Pay: $18/hr

Schedule: Monday - Friday, generally 8:00 AM – 5:00 PM. 

We value our employees and offer a comprehensive benefits package including medical insurance, 401(k), paid time off, paid holidays, tuition reimbursement, and additional supplemental benefits.

SHERLOQ is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

If you feel this is the right opportunity for you, we encourage you to apply. We look forward to meeting you!