Tech Loan Administrator, Project Specialist

Tech Loan Administrator, Project Specialist

X98: $60,000-$65,000
New Jersey State Library Talking Book and Braille Center

2300 Stuyvesant Avenue Trenton, NJ 08618

The New Jersey State Library, affiliated with Thomas Edison State University, connects people with information and resources through its service to NJ libraries, the state legislature and government employees, Thomas Edison State University staff and students, and registered borrowers. Thomas Edison State University provides distinctive undergraduate and graduate education for self-directed adults through flexible, high-quality, collegiate learning and assessment opportunities. One of New Jersey’s senior public institutions of higher education, the University offers associate, bachelor’s, master’s and doctoral degrees in more than 100 areas of study. At Thomas Edison State University and the New Jersey State Library we embrace a diverse and dynamic workforce that drives innovation, learner success and organizational growth. We welcome you to apply to be a part of our team.

Summary:

Under the direction of the Director of the New Jersey State Library Talking Book and Braille Center, the Project Specialist, Tech Loan Administrator oversees and manages the Assistive Technology Loan Program (Tech Loan Program) of the New Jersey Commission for the Blind and Visually Impaired (CBVI). 

The Tech Loan Program involves TBBC loaning adaptive equipment including laptops and video magnifiers to clients of CBVI. The role of Tech Loan Administrator uniquely combines leadership, technology, and consumer engagement to make a real difference in people’s lives. Administering the program includes overseeing the day-to-day operations, managing inventory, providing support, and preparing reports; as well as coordinating the ordering, maintenance, delivery and troubleshooting of assistive technology equipment and software for the Tech Loan Program and the Library Equal Access Program (LEAP). 

Responsibilities:

- Oversees the day-to-day operations of the Assistive Tech Loan Program. (“Tech Loan Program”)

- Responds to requests for assistance from CBVI clients by providing technical support to troubleshoot assistive technology equipment and software problems via telephone, remote desktop, or onsite.

- Schedules and oversees timely deliveries and pickups of loaned assistive technology equipment to clients registered for the Tech Loan Program. 

- Acts as liaison between CBVI caseworkers, CBVI clients, and TBBC management.

- Works with the IT department to ensure Tech Loan equipment and materials are properly sourced and set up

- Orders, maintains, configures, installs and updates loan equipment and software, including assisting with laptop imaging. Inspects all outgoing and incoming equipment to make sure it is complete, clean and in working order. Manages volume licenses for Microsoft and assistive technology products. Contacts manufacturers and vendors to troubleshoot IT problems or arrange warranty repairs.

- Oversee asset management. Maintains all associated records related to equipment inventory; client databases; deliveries and pick-ups; and software licenses and warranties; prepare monthly and yearly reports. 

- Trains delivery drivers on equipment being delivered and delivery processes. Fills in for delivery drivers as needed.

- Schedules regular service and as-needed repairs for TBBC vehicles.

- Provides back-up support for other CBVI and TBBC programs, including  NFB-Newsline ®, an audio news service.

- Other duties as assigned.

Knowledge, Skills & Abilities:

- Ability to establish and maintain cooperative working relationships with CBVI clients, CBVI caseworkers, and TBBC staff.

- Ability to work independently on multiple issues at once and handle overlapping timelines.

- Must possess excellent problem-solving skills.

- Must possess customer service skills.

- Ability to assess problems and come up with functional solutions. 

- Ability to communicate effectively and professionally, including via telephone and email.

- Ability to multitask when presented with competing priorities.

- Experience using Microsoft products such as Office, Excel, Word and Access. Knowledge of Microsoft Access or SQL databases desired but not required.

- Experience deploying and maintaining Windows 10/11 laptops and computers.

- Experience with and supporting Office 2022 / 2024.

- Experience using Sophos Antivirus or other cloud based security platforms.

- Experience with Managed Engine Desktop Central or equivalent desktop management solution, to provide remote support, patch management, and software deployment.

- Ability to navigate with ease Windows 10/11, Apple iOS 10+, macOS Sierra environments and have basic working knowledge of assistive technology software, including JAWS, OpenBook, ZoomText, Kurzweil 100, and Talking Typer.

- Familiarity with JAWS tandem and/or other remote access programs.

Requirements: 

Education: Graduation from an accredited college with a Bachelor's degree.

Experience: One year experience in work involving information systems, including installing and updating software as well as user support and solving user problems, in a help desk or related environment.

- Applicants who do not meet the above education requirement may substitute additional experience as indicated on a year to year basis with thirty (30) semester hours credit being equal to one (1) year of experience. Twenty-four (24) semester hour credits in data processing from an accredited college or university may be substituted for up to two (2) years of education.

License: Appointee will be required to possess a driver’s license valid in New Jersey, only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Work Hours: 35 hours per week, Monday to Friday. 

Physical Demands:

The ability to lift and carry items weighing 50 pounds including packing and unpacking boxes.

New Jersey State Library, an affiliate of Thomas Edison State University, is an Equal Opportunity/Affirmative Action Employer