Customer Service Representative

Appointment Scheduler
Do you thrive on hitting goals, closing appointments, and earning what you’re worth? If you’re competitive, motivated, and energized by results, this is the role for you. At Refloor, your performance directly impacts your earnings and your career growth. 

Why You’ll Love Working Here 

• Competitive pay: $22–$26+/hour, plus performance incentives 

• High-impact work: Schedule and close in-home consultation appointments that drive sales 

• Supportive team environment: Structured training, ongoing coaching, and a results-focused culture 

• Opportunities to grow in a fast-expanding company 

Job Summary 

As an Appointment Scheduler, you’ll connect with potential customers, schedule and close appointments, and help ensure our sales team meets its goals. You’ll be the first point of contact, setting the tone for a professional and high-quality customer experience. 

Responsibilities 

• Make outbound calls to follow up on warm leads and handle inbound inquiries 

• Schedule and close qualified appointments, maximizing show rates 

• Document call outcomes and appointment details in our CRM 

• Follow up strategically to increase booked appointments 

• Meet daily, weekly, and monthly performance goals 

What We’re Looking For 

• Competitive, results-driven, and motivated by performance-based earnings 

• Comfortable making a high volume of calls 

• Strong verbal communication; confident and persuasive on the phone 

• Tech-competent with CRM systems and multi-screen workflows 

• Coachable, adaptable, and thrives in a fast-paced environment 

• Prior call center, appointment setting, or inside sales experience is a plus 

• Weekend availability required 

About Refloor 

Refloor is on a mission to become America’s #1 flooring company. We take pride in transforming homes and supporting our Team Members every step of the way.