HVAC Service Technician

Description

Residential Service HVAC Technician

At Hoover, we're more than a home services company—we're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed.

We're looking to add a skilled, customer-focused Residential Service HVAC Technician who is passionate about helping homeowners and delivering exceptional service.

At Hoover, you get more than just a paycheck—you get the opportunity to grow your career with ongoing training, strong leadership support, and a company that treats employees like family.

Compensation & Benefits

• $28–$33/hour DOE
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off and Vacation
• 6 Paid Holidays
• Biweekly Pay
• NB Fitness Discount

Tools & Support

• Company Vehicle, Gas Card, iPad, and Uniforms Provided
• Dispatch from Home
• Consistent Monday–Friday Schedule with On-Call Rotation
• Ongoing Technical and Professional Development Training
• Supportive Team Environment with Advancement Opportunities

Responsibilities

• Diagnose, troubleshoot, and repair residential HVAC systems, including furnaces, air conditioners, heat pumps, ductwork, ventilation systems, and thermostats
• Educate homeowners on system performance, repair needs, and maintenance recommendations
• Perform comprehensive whole-home HVAC safety inspections (60–90 minutes per visit)
• Identify and recommend upgrades or preventative improvements, including indoor air quality solutions, system enhancements, and maintenance agreements
• Prepare accurate estimates, invoices, and job documentation using ServiceTitan
• Deliver exceptional customer service and build trust with homeowners through clear communication and professional recommendations
• Participate in ongoing technical and customer service training

Performance Expectations

• Complete 3–4 service calls per day
• Maintain a 70%+ conversion rate on recommended services
• Conduct thorough whole-home safety inspections on every visit
• Contribute to membership plan growth and customer retention
• Maintain a callback rate below 3% through quality workmanship and attention to detail
• Deliver consistent 5-star customer experiences
• Build lasting relationships with homeowners through professionalism and trust

Desired Traits

• Accountable, dependable, and committed to delivering quality work
• Professional with excellent communication and customer service skills
• Coachable, team-oriented, and committed to continuous improvement
• Integrity-driven with a commitment to quality workmanship and doing the job right the first time
• Organized and able to maintain a clean vehicle, workspace, and professional appearance
• Technically skilled with strong diagnostic and problem-solving abilities
• Customer-focused and passionate about helping homeowners make informed decisions
• Entrepreneurial and comfortable presenting solutions that improve comfort, efficiency, and system performance

Requirements

• 3+ years of hands-on residential HVAC experience
• EPA certification is a plus
• Valid driver’s license
• Familiarity with ServiceTitan is a plus
• Boiler experience is a plus