VP of Operations

Role Details

Job Title: VP of Operations

Location: Troy, Michigan - Hybrid (3 days in-office, 2 days work-from-home)

Employment Type: Full-Time

Requisition Begin Date: 08/12/2026

Requisition End Date 10/12/2026 (Posting may close earlier if filled or business needs change.)

Help us insure it

Tokio Marine HCC - Public Risk Group, a member of the Tokio Marine group of companies, is a market leader in providing specialized insurance products for municipal entities. We cover counties, cities, townships, villages, police departments, prisons, fire departments and more. We serve the growing insurance and risk management needs of medium and large governmental entities and provide property and casualty insurance coverages in multiple states.

Role Overview

We are seeking a Vice President of Operations to partner with the Public Risk Group President and help drive strategic execution, operational excellence, and cross-functional alignment across our organization.

This is a high-impact leadership role overseeing Actuarial, Compliance, and Marketing & Communications, with responsibility for ensuring performance, regulatory alignment, and scalable operations that support continued growth.

Key Responsibilities

• Partner with the BU President on strategic planning, operational priorities, financial planning, and policy matters related to the business; provide ongoing updates on operational performance, risks, and key initiatives.

• Lead the Actuarial, Compliance, and Marketing & Communications teams, including setting objectives, managing performance, and supporting talent development.

• Drive organizational effectiveness through resource alignment, cost management, and continuous process improvement.

• Partner with the Compliance Department to develop, implement, and monitor policies, procedures, and controls to support operational and regulatory compliance.

• Prepare and present executive-level reports on operational performance, compliance, actuarial insights, and strategic initiatives.

• Lead the development and delivery of executive communications, including leadership meetings, town halls, and quarterly business reviews.

• Advise leadership on organizational structure, resource allocation, and operational scalability.

What You Bring

• Bachelor’s degree in Business Administration, Management, Communications, or a related field (or equivalent experience).

• 15+ years of progressive experience in operations, compliance, actuarial, or a related discipline.

• 8+ years of leadership experience with direct people management responsibility.

• Experience within insurance, financial services, or another highly regulated industry strongly preferred.

• Background in actuarial operations or analytics is a plus.

Core Competencies

• Strategic Planning & Execution: Ability to develop and implement operational plans aligned with business objectives.

• Leadership & Talent Development: Proven success leading, mentoring, and developing high-performing teams.

• Financial & Cost Management: Experience managing budgets, optimizing resources, and improving operational efficiency.

• Business Controls & Compliance: Strong understanding of regulatory requirements and internal control frameworks.

• Communication: Exceptional written and verbal communication skills, with the ability to influence senior stakeholders and deliver executive-level presentations.

Skills & Attributes

• Strong analytical, organizational, and problem-solving capabilities.

• Sound judgment with the ability to navigate complex and sensitive situations.

• Collaborative leadership style with a proactive, solutions-oriented mindset.

• Ability to manage multiple priorities in a fast-paced environment.

• Advanced proficiency in Microsoft Office (i.e. Excel, PowerPoint, Word).

What We Offer

• Competitive salary and comprehensive benefit package

• Strong learning culture with ongoing development opportunities

• Opportunities for growth and career advancement

• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment

• Basic life and disability insurance

• 401(k) plan with 6% company match

• 20 days of PTO and two floating holidays (prorated)

• Approximately 11 paid holidays and volunteer time off

• Paid parental leave

• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription

• Student loan matching program

• Employee discount program

• An opportunity to do meaningful work and love what you do

Disclaimer

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.

About Us

Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust.

At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference.

Applying our Mind Over Risk philosophy to writing insurance allows our customers to take on opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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