Patient Access Training Coordinator, Full Time

Cabinet Peaks Medical Center is looking for a Patient Access Training Coordinator to join our team!

The Patient Access Training Coordinator is responsible for the training and competency testing of the Hospital and Clinic Patient Registration/Access areas, Inpatient and Outpatient, Client. Duties include guidance and coverage for employees, monitoring of Quality Assurance measures, and oversight in ongoing staff training. The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre and post visit services. This role will include conducting random site visits to measure competency and performance of the registrars and schedulers to ensure compliance requirements are met. Performs quality management by initiating and participating in specific reviews and assist with other department outcomes initiated within the Patient Access team.

Major Job Duties & Responsibilities

 Ensures the accuracy and completeness of daily registrations. Must be capable of performing the tasks required of all hourly employees in the department.    

Ensures a high level of quality service provided to patients.

Responsible for helping to support adequate staffing and coverage in all Patient Access areas(including clinics)

Responsible for staff development, including training, reviews of progress and communication of findings. Trains staff to understand the importance of thoroughly documenting and recording in writing and electronic format.

Provides routine training and QA development, implementation, competency assessment and administration of the patient access staff and mana.

Educates staff on the principles and processes for providing excellent customer service support throughout CPMC services.

Monitors scheduling interaction and performance with physicians and patients to ensure appropriateness

Offers guidance to employees related to Point-of-Service collective activity.

Ensures proper utilization of purchased software: Meditech, AccuReg(Optum), Availity,Document Locator

Conducts sampling, testing and evaluation of patient access staff by utilizing the patient access key performance indicators; makes recommendations regarding corrective training to address inefficiencies; reports outcomes to departments affected as well as Director of Revenue Cycle. 

Keeps up to date on changes imposed by Medicare, Medicaid, Commercial Insurance as well as Federal and State laws impacting health care.

Conducts random site visits to measure competency and performance of the registrars and schedulers to ensure compliance requirements are met.

In concert with the Patient Access Supervisor and Director of Revenue Cycle as related to scheduling and discipline of staff.

Problem situations are to be resolved appropriately and independently, ensuring Director of Revenue Cycle are informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or general patient flow.  This includes situations that could affect the department/facility.

Updates and maintains training manuals and education resources to provide clear instructions on organization expectations, accountability for patient registration, and insurance verification.

Skills, Knowledge, & Abilities

Strong communications and organzational skills both verbal and written to work with patients, physicians, and department staff.

Professional Customer Services skills and pleasant and courteous demeanor.

Knowledge of healthcare related insurances and programs.

Analytical ability required to evaluate processes and to recommend improvements as necessary.

Ability to follow Federal/State and hospital policy and guidelines.

Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.

Demonstrate knowledge of high level of care, accuracy and efficiency as it relates to patient registration.

Strong commitment to formalized orientation and training of staff on an on-going basis.

Strong typing skills, and basic knowledge of office machines such as phones, faxes and copy machines.

Education Requirements

High School or Equivalent.

Post High School education (Associates degree, certification, or vocational training) preferred, but not required.

Experience

High School Graduate or Equivalent.

Prior Health Care Management, or related field highly desired.

Previous Supervisory/Training experience preferred.

5 years healthcare experience (preferably in Patient Access/Registration/Scheduling).

Schedule

This position is flexible in position to ensure all training is covered in the various roles.

Typical schedule would be Monday through Friday day shift hours. Some weekends and nights may be required.

Benefits Package Available.

Benefits package includes medical, dental, vision, long-term disability (LTD), and life & accidental death and dismemberment (AD&D) insurance for you and your eligible family members, plus a 403(b) retirement plan with employer match.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.