Description

POSITION SUMMARY:

The Service Advisor acts as a trusted consultant and primary point of contact for customers seeking mobility equipment solutions. This role involves assessing customer needs, providing expert recommendations on vehicle modifications and accessibility options, and guiding clients through the service process to deliver tailored, high-quality mobility solutions that enhance independence and safety.

Requirements

ESSENTIAL FUNCTIONS

The essential functions listed below represent the primary duties of the position. Duties may vary based on assignment and business needs.

Assess customer mobility requirements through consultations, demonstrations, and needs analysis
Recommend appropriate vehicle adaptations, equipment, and services based on technical expertise and customer goals
Prepare detailed service proposals, quotes, and timelines while ensuring alignment with regulatory standards
Coordinate with technicians, sales, and installation teams to facilitate seamless project execution
Educating customers on product features, maintenance, and usage to promote optimal satisfaction and safety
Build and maintain long-term customer relationships through follow-up and ongoing support
Maintain accurate records of consultations, recommendations, and service outcome

Required Qualifications

High school diploma or equivalent; technical or vocational training in automotive/mobility preferred
Prior experience in customer advisory, technical sales, or mobility/automotive service environments
Strong technical knowledge of vehicle modifications and accessibility equipment
Excellent interpersonal, presentation, and problem-solving skills

Preferred Qualifications

Experience as a mobility consultant, service advisor, or similar client-facing technical role
Certifications in mobility equipment, automotive technology, or related fields
Familiarity with adaptive driving solutions, lift systems, and accessibility regulations

Knowledge, Skills, and Abilities

Ability to translate technical information into clear, customer-friendly recommendations
Strong consultative selling and needs-assessment skills
Proficiency with service management systems and digital tools
Commitment to safety, quality, and customer-centered service excellence

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

Ability to stand, walk, bend, and kneel for extended periods
Ability to lift and move materials up to 50 pounds
Ability to work safely around machinery, tools, and manufacturing equipment

WORK ENVIRONMENT

Work is performed in an environment that may include exposure to manufacturing equipment, moving mechanical parts, noise, fumes, or varying temperatures, depending on the role.

SAFETY-SENSITIVE POSITION

This position is designated as safety sensitive. Employees must comply with all OSHA requirements and company safety policies and procedures.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Vantage Mobility is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.

DISCLAIMER

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may change at any time based on business needs.

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