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Summary
The Clinic Coordinator is a front-line team member who keeps clients informed, recommends services and products, and operates the computer, phone system, and cash drawer. You must maintain a cheerful, supportive, and friendly attitude and atmosphere. This position comes in contact with every customer through welcoming guests and saying goodbye. The impression made is the impression guests will respond to while they are in the salon and when they leave. The Clinic Coordinator sets the tone for each client visit.
The Clinic Coordinator coordinates the front desk and oversees the daily operations of the salon. Manage all booking systems for the salon and spa. Work closely with management on all aspects of business, and build Ogle School Hair, Skin, Nails as a recognizable, valued brand. Assist in running front-line interactions with clients. Assist in the organization and maintenance of the retail area. Promote retail sales, monitor inventory, and maintain an organized operation in the salon before, during, and after hours of operation and special events. Uphold and continually improve high customer service standards to maximize client satisfaction and retention.
Job Requirements
- Experience in customer service and retail sales
- Appointment booking experience helpful
- Capable of working well with a team and individually
- Friendly and outgoing
- Hair, makeup, and appearance should be up to beauty standards for office attire (as you will be the first person anyone sees upon entering the salon)
- Front desk and/or hostess experience helpful
- Strong relationship, communication, and customer service skills required
Responsibilities
- Assist in the management and growth of the salon
- Coordinate new business and follow through with clientele
- Book and confirm all appointments, and monitor booking software
- Monitor capacities and overbooking to ensure each event is fully booked
- Anticipate no-shows and open schedules, and plan recruiting and rebooking efforts accordingly
- Act as a point person for client questions/ feedback
- Assist dissatisfied customers
- Track retention and other salon trends
- Generate reports
- Manage inventory
- Assist in promotion planning to encourage sales and new clients
Attributes
- Self-sufficient
- Self-starter
- Team player
- Strong organizational skills
- Detailed oriented
- Creative thinking
- Networking
- Outstanding customer service/people skills
- Developing rapport comes naturally
- Able to balance both administrative tasks and front-line interaction with staff, clients, and companies
- Strong phone and computer skills
- Goes above and beyond for clients and anticipates their needs
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