Client Concierge - Receptionist

Job DetailsJob Location: Arizona Rehab Campus - Tucson - Tucson, AZ 85715 Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.    DUTIES AND RESPONSIBILITIES  Greet and check in visitors, clients, and vendors in a courteous and professional manner  Answer and direct incoming phone calls, including crisis or after-hours inquiries  Monitor facility entry points to ensure safety, security, and compliance with visitation policies  Verify visitor credentials and maintain accurate visitor logs  Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance)  Support admissions team by collecting basic client information and notifying appropriate staff of arrivals  Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals  Perform administrative tasks such as filing, data entry, and organizing paperwork  Coordinate communication between departments during evening hours  Maintain cleanliness and organization of the reception area  Assist with light clerical duties as needed    SKILLS AND COMPETENCIES  Compassionate and nonjudgmental approach toward individuals in recovery  Strong organizational and multitasking abilities  Conflict resolution and de-escalation skills  Attention to detail and accuracy  Professional demeanor and appearance    WORK ENVIRONMENT  Fast-paced healthcare setting with frequent interaction with clients in early recovery  May involve exposure to emotionally intense situations  Requires sitting, standing, and occasional light lifting  QualificationsDESCRIPTION: The Evening Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.    DUTIES AND RESPONSIBILITIES  Greet and check in visitors, clients, and vendors in a courteous and professional manner  Answer and direct incoming phone calls, including crisis or after-hours inquiries  Monitor facility entry points to ensure safety, security, and compliance with visitation policies  Verify visitor credentials and maintain accurate visitor logs  Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance)  Support admissions team by collecting basic client information and notifying appropriate staff of arrivals  Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals  Perform administrative tasks such as filing, data entry, and organizing paperwork  Coordinate communication between departments during evening hours  Maintain cleanliness and organization of the reception area  Assist with light clerical duties as needed    SKILLS AND COMPETENCIES  Compassionate and nonjudgmental approach toward individuals in recovery  Strong organizational and multitasking abilities  Conflict resolution and de-escalation skills  Attention to detail and accuracy  Professional demeanor and appearance    WORK ENVIRONMENT  Fast-paced healthcare setting with frequent interaction with clients in early recovery  May involve exposure to emotionally intense situations  Requires sitting, standing, and occasional light lifting    QUALIFICATIONS, CERTIFICATIONS, AND EDUCATION REQUIREMENTS:  High School Diploma or Equivalent required  Additional administrative or healthcare experience preferred  Previous receptionist, front desk, or customer service experience strongly preferred  Strong communication and interpersonal skills  Ability to remain calm and professional in high-stress situations  Basic computer skills (Microsoft Office, email, scheduling systems)  Understanding of confidentiality and privacy laws (HIPAA knowledge preferred)  Reliable, punctual, and able to work independently  Minimum two (2) years of experience in related field preferred  CPR/FA Certification – to be obtained within first 30 days  Fingerprint Clearance Card – have current card or show proof of applying within 7 days from hire date  Handle with Care – to be obtained within first 30 days  Successful clearance of pre-employment criminal/county/state background check  Successful clearance of pre-employment drug and alcohol testing  Successful clearance of TB PPD testing upon hire and annual screening of TB symptoms  Attending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month.  Additional Notes:  America’s Rehab Campus’s is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.