Customer Service Representative 2

Location: Tucson, AZ (100% On-Site - W Fort Lowell Rd)

Pay Rate: $15.00 / hour

Position Type: Contract / Staff Augmentation

Duration: Long-term (Projected 06/01/2026 – 06/04/2027)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (40 hours/week)

Openings: 3 available positions

Career Level: Entry Level

? MANDATORY SUBMISSION REQUIREMENTS (PASS/FAIL)

Please review these requirements carefully before applying. Candidates who do not meet these criteria will be automatically disqualified by the state agency.

Citizenship: Must be a US Citizen. Visa sponsorship (H1B, OPT, etc.) is not available.
Local Candidates Only: You must currently reside in the Tucson, AZ area at the time of application.
Resume Formatting: Your current city and state MUST be explicitly listed at the top of your resume. * Availability: You must be available for an in-person interview within 1 week of submission and able to start work within 2 weeks of an offer.
Submission Deadline: All resumes and initial documents must be submitted no later than May 20, 2026, at 12:00 PM (Noon) AZ Time.

? Job Description

We are seeking three dependable, professional, and motivated Customer Service Representatives to support the Arizona Department of Economic Security (AZDES) within the Division of Benefits and Medical Eligibility (DBME) in Tucson. In this role, you will act as a vital point of contact for the community, helping individuals navigate public services with empathy, clarity, and professionalism.

? Key Responsibilities

Provide exceptional customer service by answering high-volume inquiries, resolving concerns, and guiding applicants through agency processes.
Evaluate and de-escalate complex customer service complaints or issues efficiently.
Strictly follow established state agency guidelines, policies, and protocol.
Maintain accurate data entry and documentation in internal state systems.

? Qualifications & Requirements

Education: Minimum of a High School Diploma or GED.
Experience: Previous experience in a dedicated customer service, retail, or call center environment.
Screening: Must be willing to undergo a comprehensive background check and drug screening via HireRight prior to starting.
Language (Preferred): Bilingual in English and Spanish is highly desired but not required.

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