Medical - Practice Manager II

Marana Health is seeking a Practice Manager II to join the Business Operations team at the Marana Main Health Center, located in the heart of Marana, AZ. 

The Practice Manager II (PM II) has on-site responsibility for all aspects of the daily operations of mid-sized, single-service health center(s), including planning, implementing, evaluating, and managing healthcare delivery models, programs, and operations.

Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.

The following qualifications are required:

• Associate degree or an equivalent combination of education and experience (e.g., bachelor’s degree or master’s degree may substitute for required education and experience).
• At least 3 years of experience in the healthcare industry with a minimum of 3 years of management experience in this setting.

• Will require Fingerprint Clearance Card through the Arizona Department of Public Safety, depending on services provided by assigned Health Center (may be obtained upon hire)
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by Marana Health)

The following qualifications are preferred:

• Bachelor’s degree in health services administration or related field

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibility:

Supervises and monitors performance for an assigned group of employees. Supervisory duties include hiring and disciplinary actions, overseeing work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development.

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Ability to meet and work effectively with patients, associates, and the general public. Thorough knowledge of clinical office operations, including front and back office procedures.
• Ability to collaborate with clinical and operational departments for successful support of health center mission.
• Ability to independently resolve health center issues and implement timely decisions and resolutions within the scope of responsibility.
• General knowledge and experience in budget preparation and ability to develop and manage operating budget requirements.
• Proficient in the use of computers and Microsoft products and able to teach others.
• Ability to work independently, performing a wide variety of assignments requiring independent judgment, with occasional mentorship from more experienced Practice Managers or Operations leadership.
• Ability to provide effective mentorship and support to staff.
• Cultural competence in working with people from various cultural backgrounds and multiple healthcare specialties..
• Ability to cultivate a culture of respect and service excellence through professionalism, skilled communication, and demonstrated commitment to integrity, trust, respect, and equity.
• Proven effective leadership with demonstrated ability to effectively direct, delegate, motivate, and build high-performing, collaborative teams.
• Basic medical terminology fluency.
• Basic familiarity with project management principles.

Duties and Responsibilities:

• Manages overall operations for assigned Marana Health center(s) and programs in a professional manner, typically with both direct and indirect responsibility for a single service (primary care or behavioral health) provided by approximately 20 staff, with approximately 7 of them being licensed clinicians.
• Ensures appropriate standards of patient care and compliance are met.
• Provides input for annual operations budgets and maintains appropriate fiscal controls to ensure the viability of programs.

• Maintains healthcare facility operations by initiating, coordinating, and enforcing policies and procedures.
• Uses available statistics, tools, and resources to gauge health center performance against budget, operating plans, and standards and applies results to develop required changes in daily operating procedures to meet desired outcomes.
• Complies with Federal, State, and local legal requirements by studying existing legislation, new legislation, and anticipated future legislation.
• Represents Marana Health by promoting programs and contributing to community programs.
• Ensures the delivery of quality patient care services by identifying markets, establishing standards, and developing team building among healthcare professional, nursing, and administrative staff.

• Ensures staff performance through coaching, counseling, disciplining, mentoring, planning, monitoring, and evaluating job performance.
• Selects and maintains qualified personnel on the health center team.

• Develops staff by providing mentorship, information, education opportunities, and experiential growth opportunities.
• Partners with other Marana Health Departments to provide training and assessment as required.
• Develops skills as a Superuser of the Marana Health Electronic Medical Records (EMR) system and provides training and assessment to all levels of personnel in the health center(s).
• Uses all available tools to enhance performance and ensure continued growth of the health center(s).
• Interacts with Marana Health facilities maintenance or outside vendors to maintain safe and functional facility(s), including timely initiation and follow-up for service requests and immediately addressing any safety issues that arise related to building renovations or required repairs.
• Ensures proper safety and function of equipment through oversight of equipment maintenance and planning and controlling space allocations, building additions, and service expansions, and assisting with equipment purchasing.
• Maintains cooperative relationships among the team members by communicating information, responding to requests, building rapport, and leading or participating in problem-solving activities.
• Manages clinician scheduling to include schedule development, maintenance, and monitoring for appropriate usage.
• Works directly with clinicians and support staff to streamline patient scheduling and enhance patient satisfaction by providing ongoing training and guidance.
• Partners with clinicians to meet charting and desktop completion timelines.
• Ensures security of the health center(s) by managing building access (keys, alarm codes) and following established security protocols regarding responding to building alarms.
• Ensures education, training, and credentialing of staff is completed as required and maintains current and accurate employee site files.
• Functions as the main point of contact for third-party regulatory or accreditation agencies.
• Carries out tasks in support of project management as assigned by Operations leadership.
• May act as a covering PM/Integrated Practice Manager (IPM) for other health centers to ensure continuation of daily operations in the absence of the regularly assigned PM/IPM, or due to position vacancies.

Benefits:

Marana Health’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Employee discount for medical services ($500 per year for full-time)
• Education reimbursement ($3,000 per year for full-time)

Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.