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Job Summary
The Cashier Team Leader is responsible for overseeing the cashier team and supporting smooth, efficient front-end operations. This role includes leading, training, and supporting cashiers, ensuring accurate transactions, maintaining high customer service standards, and addressing register-related issues. The Cashier Team Leader works closely with store management to support team performance, achieve store goals, and provide a positive shopping experience for customers.
Key Responsibilities
- Supervise and support cashiers to ensure smooth, accurate, and efficient checkout operations.
- Assist with complex customer transactions, including refunds, voids, exchanges, and payment discrepancies.
- Ensure cashiers follow store policies and procedures related to transactions, returns, exchanges, and promotional discounts.
- Address and resolve customer questions, complaints, and concerns in a professional and timely manner.
- Travel to and work at other store locations as needed.
- Bend, lift, open, and move products and fixtures weighing up to 30 lbs. as needed.
Qualifications
- Strong leadership and team management skills, with the ability to support and motivate team members.
- Proficiency in handling cash, credit card transactions, and POS systems with accuracy.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Ability to multitask, prioritize responsibilities, and effectively lead a team in a fast-paced retail environment.
- Must have open availability, including weekdays, weekends, and holidays.
Benefits
- 10% employee discount
- Medical insurance and 401(k) Matching
- Paid Time Off and Paid Sick Leave
Pay and Compensation
- From $29.5 Per Hour
- Quarterly Performance Bonus
Job Type: Full-Time
Training/Interview Location: 32015 S Pacific Hwy, Federal Way, WA 98003
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