Automotive Loaner Car Coordinator/Agent

Company Description

Cooper Auto Group is a family-owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.  

If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!

Job Description

The Loaner Agent/Coordinator is responsible for managing the dealership's fleet of loaner vehicles and ensuring an efficient, professional, and customer-focused experience for service customers who require a temporary vehicle. This role involves administrative tasks, vehicle tracking, customer service, and coordination with the service department. 

Key Responsibilities:

• Greet customers in a professional and friendly manner when they arrive for a loaner vehicle.
• Review, explain, and complete loaner vehicle agreements with customers.
• Verify valid driver's license and insurance for all loaner vehicle customers.
• Assign appropriate loaner vehicles based on availability and service duration.
• Inspect loaner vehicles before and after each use, noting any damage or cleanliness issues.
• Track loaner vehicle usage, mileage, and return status using dealership systems (e.g., Reynolds & Reynolds, TSD, etc.).
• Coordinate timely maintenance, cleaning, and fueling of loaner vehicles.
• Communicate with service advisors regarding vehicle availability and return timelines.
• Ensure proper documentation and compliance with dealership policies and insurance requirements.
• Follow up with customers who have not returned vehicles on time.
• Report any damage, accidents, or vehicle issues to the appropriate personnel.
• Maintain a clean, organized, and professional work area.

Working Conditions:

• Work is typically performed in both office and outdoor settings.
• May involve standing for extended periods and occasional light lifting.
• Must be able to operate a variety of vehicles safely.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or administrative experience preferred.
• Automotive dealership experience is a plus.
• Valid driver's license and clean driving record required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Proficient with basic computer applications and dealership software systems.
• Ability to multitask in a fast-paced environment.

Additional Information

Benefits for our full-time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D Coverage, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, and Employee Discounts.

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.