At Williams, we’re powering a cleaner, more connected future, and that starts with you. Here, your work fuels communities, drives innovation, and helps deliver reliable energy the world depends on. Join a Fortune 500 team that invests in your growth, values your contributions, and challenges you to make a lasting impact every day.

The Client Support Analyst III is responsible for troubleshooting hardware/software and providing mobile support for the business related to desktops, laptops, printers, and mobile devices. This role will coordinate resolution activities with all involved parties and serve as the single point of contact for our end users. Strong prioritization skills and the ability to communicate with others is a key to success!

Responsibilities/Expectations:

Troubleshoots for PC, network, phone, printer hardware/software, mobile devices, and handhelds
Provides in-person, desk-side and remote support to our business users
Serves as the initial point of contact for troubleshooting all IT related problems
Communicates with business users, clients and internal IT support elements
Participates in technology refresh projects
Follows IT client services organization, security policies, standard processes and procedures
Performs asset management requirements
Other duties as assigned

Education/Years of Experience:

Required: Vocational/Technical/Business School degree; minimum four (4) years' experience in help desk, customer service, tier 2 support, or hardware break repair
Preferred: Bachelor's degree in Information Technology; minimum five (5) years' experience in help desk, customer service, tier 2 support, or hardware break repair

Other Requirements:

Demonstrates excellent organizational/interpersonal skills and safety is the utmost priority
Experience with PXE imaging computers, iPhone support, and ITIL focused ticket management tool
Proficiency in Microsoft Office applications and PC skills
Preferred: Microsoft Certifications and ServiceNow experience

#LI-CT1

Why Tulsa?

Because here, you don’t have to choose between career and lifestyle. Tulsa is a growing hub for innovation and energy, paired with a vibrant arts scene, great food, and a cost of living that actually lets you enjoy it all. Think shorter commutes, bigger impact and a community that feels like home from day one. Check out ExperienceTulsa.com to learn more.

We invest in our people in ways that actually show up in your day-to-day, not just on paper. Our Total Rewards are built to support how you work, live, and plan for what’s next.

Here’s a look at what that means:

Strong pay plus an annual incentive program
Hybrid work for most office roles, plus real flexibility in many field positions
Medical, dental, and vision coverage with options that fit your life, not the other way around
401(k) with company match and an annual company contribution
Paid time off, including company and floating holidays
Paid parental leave (up to six weeks per parent), plus fertility and adoption support
Advanced AI tools and resources to help level up and work smarter
Clear paths to grow your career, with a strong culture of promoting from within
Tuition reimbursement and support for continuing education
HSA and FSA options
Company-paid life insurance and disability coverage
Employee stock purchase plan
Domestic partner benefits
Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about

Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.

For more information, please visit Total Rewards | Williams Companies.

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

Education Requirements:

Associates (Required)

Skill Requirements:

Learn more about this Employer on their Career Site