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Description
Summary:
Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and email
JOB DUTIES: Â
- Develop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processing
- Develop strong understanding of the Fabricut website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives
- Answer incoming calls and emails
- Interact with off-site workroom to ensure quality product and ship dates are met
- Interact with other departments to service needs of customer
- Display good safety and housekeeping practices
Requirements
QUALIFICATIONS:
- High school diploma or equivalent
- Two years experience in a fast paced customer service environment or Sales position
- Must display reasoning ability and decision making skills
- Fabric knowledge and/or workroom experience a plus
- Typing skills of 45 WPM
- Intermediate skills in Outlook, Word and Excel
- Good written and oral communication skills
- Must be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness
- Intermediate math skills a plusÂ
- Ability to work effectively with others
- Communicate with courtesy and professionalism
Physical Requirements:
The essential functions of this position include, but are not limited to the following: In terms of an 8-hour workday, this position requires:
- 6 hours sitting
- 2 hours standing
Activity: This following shows the actual time spent on each activity for this position.
- Bending/Twisting – Up to 2 hours
- Lifting - Up to 1 hourÂ
- Pushing/Pulling - Up to 1 hour
- Speaking – 6 to 8 hours
- Writing – 1 to 3 hours
- Typing or CRT Inputting – 6 to 8 hours
- Filing – Up to 2 hours
- Reading – 6 to 8 hours
- Driving – 0 hours
The following activities are essential in your job function.
- Hearing – 6 to 8 hours
- Seeing – 6 to 8 hours
Lifting is essential in your job function.
- Up to 40 lbs. – Up to 2 hoursÂ
Repetitive foot movement such as operating foot controls.
- Both feet – Walking between buildings
Your job requires you to use your hands for repetitive action.
- Simple Grasping – Up to 2 hours
- Firm Grasping – Up to 2 hours
- Fine Dexterity – Up to 2 hours
In your job, you may be around the following working conditions.Â
- Exposure to dust, fumes and/or gases – 2 to 4 hours
- Exposure to noise – 2 to 4 hours
The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
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