Automotive Service BDC Agent

Automotive Service BDC Agent

Toyota of Olympia | Tumwater, WA

Toyota of Olympia is looking for a professional, energetic, and customer-focused Service BDC Agent to join our growing service team.

This role is far more than simply answering phones and scheduling appointments. We are looking for someone who understands how to create a great first impression, communicate with professionalism and urgency, and help guide customers through the service process with confidence and care.

The right candidate is friendly, organized, driven, and able to thrive in a fast-paced environment while balancing customer experience, appointment management, and daily follow-up responsibilities.

What You’ll Do

• Handle inbound and outbound service calls professionally and efficiently
• Schedule and confirm service appointments
• Follow up with customers regarding declined services, missed appointments, maintenance reminders, and retention campaigns
• Respond to customer inquiries through phone, text, email, and online platforms
• Help create a positive and welcoming customer experience from the very first interaction
• Work closely with Service Advisors and management to support daily workflow and appointment flow
• Maintain accurate customer records and appointment information
• Help drive service retention and customer satisfaction through proactive communication and follow-through
• Meet daily activity, appointment, and performance goals

The Right Person For This Role

The ideal candidate is someone who:

• Has excellent communication and customer service skills
• Brings positive energy and professionalism to every interaction
• Is highly organized and able to multitask effectively
• Thrives in a fast-paced, team-oriented environment
• Is dependable, motivated, and coachable
• Understands the importance of urgency and follow-through
• Can stay calm and professional during busy periods
• Enjoys helping people and building relationships
• Is performance-driven while still maintaining a strong customer-first mindset

This role is often the first impression a customer has of our service department, so professionalism, attitude, and communication matter tremendously.

Qualifications

• Previous BDC, call center, customer service, or dealership experience preferred
• Automotive service experience is a plus
• Strong verbal and written communication skills
• Comfortable with phones, texting, email communication, and CRM systems
• Strong organizational and multitasking abilities
• Positive attitude and strong work ethic
• Reynolds & Reynolds experience preferred
• Ability to work collaboratively in a team-focused environment
• Professional demeanor and appearance

Why Toyota of Olympia

• High-volume Toyota dealership with strong customer retention
• State-of-the-art facility and service department
• Team-oriented and supportive work environment
• Medical, dental, vision, life insurance, and 401(k)
• Paid vacation and holidays
• $18.00-$20.00 / hour
• Employee vehicle purchase program
• Ongoing training and growth opportunities
• Leadership team focused on employee development and customer experience

Schedule

This is a full-time, in-person position based at Toyota of Olympia in Tumwater, WA. Schedule flexibility, including some evenings or weekends, may be required based on business needs.

Apply Today

If you are someone who enjoys helping people, communicating professionally, and being part of a fast-paced, customer-focused team — we would love to hear from you.