WATER & LIGHT TELLER

SUMMARY:

Collects cash or checks for payments from customers for utility services, Records transactions on cash register and issue receipts plus issue any change due to the customer. Explains charges on bill to customer and initiates action to adjust complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Collects revenue for electricity on a daily basis.
• Collects revenue for water and sewage on a daily basis.
• Issues receipts and any change due to the customer after receiving payments.
• Balances cash drawers at the end of the day.
• Collects customer deposits for service connections.
• Mails out late notices to customers.
• Performs other duties as assigned.

SUPERVISORY REPONSIBILITIES: 

None

EDUCATION AND/OR EXPERIENCE:

• High school graduate or equivalency required. 
• Experience in general office and clerical work. 
• Good public relations skills; computer literate.
• Completion of ACT Work keys assessment test with a minimum score of Silver.

LANGUAGE SKILLS:

• Ability to follow oral and written instructions.
• Ability to respond to common inquires and complaints.
• Ability to spell and understand English. 

MATHMATICAL SKILLS:

• Ability to make mathematical calculations rapidly and accurately and write legibly.
• Ability to calculate percentages.

REASONING ABILITY:

• Ability to exercise good judgement and discretion with regard to Departmental policies and procedures.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Valid driver’s license from state of residence. 

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is required to sit, walk, talk, hear, and use hands to finger, stoop, kneel or reach with hands and arms. On various occasions employee will be required to lift up to 50 pounds. Specific vision required by this job includes close vision, color vision, depth perception and the ability to adjust to focus. 

WORK ENVIRONMENT:

While performing the essential functions of this job, the employee works primarily in an office environment constantly receiving inquiries and payments from customers. This environment on occasion becomes very frenzied and stressful.

DISCLAIMER;

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others; the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skill required of all personnel so classified. The job description is not an employment agreement and/or expressed or implied employment contract.

Management has the exclusive right to alter this job description at any time without notice. 

To comply with the Americans Disability Act (ADA), the City may make reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential job functions.