Guest Service Representative

Job DetailsLevel: ExperiencedJob Location: Holiday Inn Express & Suites Tuscaloosa East - COTTONDALE, AL 35453Position Type: Full TimeEducation Level: High SchoolSalary Range: $12.00 - $14.50 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelQualifications A warm, welcoming personality with a genuine desire to help guests feel at home from the moment they arrive. Strong communication skills, including the ability to listen carefully, speak clearly, and handle guest interactions with patience and professionalism. Customer service or hospitality experience is preferred, but not required — we are happy to train individuals with the right attitude and work ethic. Reliable, punctual, and dependable, with consistent attendance and reliable transportation. Comfortable working a 3pm–11pm full-time schedule, including rotating weekends and holidays. Ability to multitask and remain organized in a fast-paced environment with frequent guest interactions. Basic computer skills, with the ability to learn hotel systems, reservation software, and phone procedures. Ability to stand for extended periods and perform light physical tasks (lifting up to 25 lbs, bending, reaching, etc.). Strong teamwork skills, with the ability to communicate well with housekeeping, maintenance, and management. Professional appearance and demeanor, representing WHM’s hospitality standards at all times. Calm under pressure, able to handle guest concerns, room issues, or unexpected situations with patience and confidence. Legally authorized to work in the United States. QualificationsQualifications Friendly and approachable, with a natural ability to make guests feel welcomed and valued. Strong customer service mindset, with a desire to provide excellent hospitality in every interaction. Comfortable working evening shifts (3pm–11pm) and available for rotating weekends and holidays. Reliable transportation and a strong record of consistent attendance and punctuality. Good multitasking skills, able to manage check-ins, phone calls, and guest requests efficiently. Basic computer proficiency and willingness to learn hotel systems and reservation software. Ability to stay calm and professional, even during busy times or when solving guest concerns. Team-oriented, with the ability to communicate clearly and collaborate with housekeeping, maintenance, and management. Physically able to stand for long periods and perform light tasks such as lifting up to 25 lbs. Professional appearance and demeanor, representing WHM’s commitment to kindness, cleanliness, and excellent service. Willingness to follow procedures, maintain accuracy in payments and paperwork, and uphold brand standards. Legally authorized to work in the United States.