Front Desk Services Representative

Description

Main Job Function and Purpose: This position is responsible for answering the front desk phone, greeting visitors, checking students in and out, and handling all tasks related to the front desk.

This role has a schedule of Monday, Tuesday and Thursday from 6:30PM - 11:00PM. 

Essential Job Duties with optional subcategories (Please add time spent in percentage for each job duty):

1. Greet all students, visitors, volunteers, donors, vendors, and potential intakes and provide helpful information and connection to the appropriate department. 
2. Answer incoming calls from various sources. Transfer calls to the appropriate individuals or departments. 

3. Secure doors and monitor access to the Village of Hope campus for authorized personnel by maintaining accurate entrance and exit procedures. 

4. Maintain strict control of all keys and access badges, logging them out appropriately and complying with access privileges. 

5. Follow emergency procedures, including those involving medical requests, 911 calls, emergency exits, and alarms. 

6. Visually monitor security cameras; report any suspicious activity to emergency personnel, security department, or the on-duty case manager or other appropriate staff member. 

7. Support case management with the communication of student activities and concerns, notifying the appropriate staff members to resolve any conflicts, if needed. 

8. Maintain daily activity and incident logs. 

Requirements

 Job Skills/Qualifications: Able to act professionally and think promptly in an emergency or crises situation; able to learn and consistently use communication equipment.

Part II – Job Requirements

Education: High School Diploma 

Experience: 1 year of job-related work experience.

Communication Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.

Math Skills: Minimum Skills: Ability to add and subtract and to multiply and divide. 

Reasoning: Basic Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables and standardized situations.

Job Related Certifications / Licensing / Professional Registry or Memberships Requirements: 

(List below any required licensing/certifications to perform any essential job duties). 

First Aid, CPR, & AED Certification

Driving Requirements: NOT required to drive on behalf of Company.

Other Skills and Abilities: N/A