Customer Service Representative

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. 

If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.

CSR POSITION OVERVIEW 

Responsible for processing invoices, billing, payables and other store administration. Provide outstanding customer service and identify customer needs in-person, over-the-phone, or online communication. Professionally and effectively communicate customer needs to both store peers and management. 

 JOB RESPONSIBILITIES 

· Light bookkeeping, data entry, end of days, enter tickets, mail, etc. 

· Process invoices, billing, payables and other store administration 

· Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs

· Maintain a clean work area and personal appearance 

Assist with the following: 

o Inventory maintenance; receiving, warehousing, delivery 

o Notify customer on special order follow-up 

o Provide price estimates over the phone and schedule appointments 

o Pick-up and deliver customer vehicles and products 

o Customer courtesy driving 

o Clean-up office and waiting area, coffee making, popcorn and related 

· Support Commercial Tire safety, operational and audit standards, policies and procedures 

· Performs other duties as assigned

QUALIFICATIONS - required

Minimum age requirement: 18 years of age

Valid driver's license and insurable driving record