Overview

Residential HVAC Service Manager

As we continue to grow, we’re seeking an experienced HVAC Service Manager to lead our service department while driving revenue through service excellence, maintenance programs, and lead setting.

Position Overview

The HVAC Service Manager plays a critical leadership role, overseeing day‑to‑day service operations while partnering with technicians and sales teams to drive performance, profitability, and customer satisfaction. This role is ideal for a strong leader with both technical HVAC expertise and a sales‑minded approach.

What You’ll Do

Lead and manage the HVAC service department, including technicians and support staff
Drive revenue growth through service agreements, maintenance plans, and lead setting
Develop and execute service and sales strategies aligned with company goals
Support, coach, and mentor service technicians to improve performance and consistency
Oversee scheduling and dispatch to ensure efficient, timely service delivery
Monitor KPIs including revenue, margins, and customer satisfaction
Provide technical guidance and assist with complex diagnostics and solutions
Ensure compliance with company policies, safety standards, and industry regulations
Collaborate with leadership to improve systems, processes, and customer experience

What You’ll Bring

5+ years of HVAC service operations experience, including service sales
EPA certification required
Journeyman preferred, but not required
Must live in the Twin Falls/Pocatello/Blackfoot/Idaho Falls region or be willing to relocate
Strong technical knowledge of HVAC systems and equipment
Proven leadership ability with experience managing and motivating teams
Sales acumen with a track record of driving revenue and hitting targets
EPA certification preferred; commitment to ongoing education encouraged
Excellent communication, organization, and time‑management skills
Proficiency with service management software and standard office tools
Valid driver’s license and clean driving record

Physical Requirements

Ability to remain in a stationary position (sitting or standing) for up to 50% of the workday
Ability to stand, walk, bend, kneel, squat, reach, crawl, climb stairs or ladders, and perform repetitive motions as required
Ability to lift, carry, push, or maneuver up to 50 pounds on a frequent basis
Comfortable driving and sitting for extended periods of time
Ability to work in confined spaces, at heights, and in varying weather conditions
Ability to perform physical tasks for extended periods while maintaining safety and productivity

Compensation & Benefits

$95,000–$100,000 annual salary
Medical, dental, and vision insurance
Retirement plan options
Paid Time Off (PTO)
Ongoing professional development and career advancement opportunities

We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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