Customer Service Representative

Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter! 

 We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage plus the unique perk of pet insurance to keep your furry friends covered too.

Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge. If you’re looking for a workplace that values you and your well-being, we’d love to hear from you!

 POSITION OVERVIEW 

Responsible for processing invoices, billing, payables and other store administration. Provide general customer service and identify customer needs in-person, over-the-phone, or online communication. Professionally and effectively communicate customer needs to both store peers and management. 

 JOB RESPONSIBILITIES 

· Light bookkeeping, data entry, end of days, enter tickets, mail, etc. 

· Process invoices, billing, payables and other store administration 

· Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs
 · Be a personable, welcoming representative of Commercial Tire with in-store, over the phone, and email/text communication 

· Maintain a clean work area and personal appearance that meets company standards 

· Assist with the following: 

        Inventory maintenance; receiving, warehousing, delivery 

        Notify customer on special order follow-up 

        Provide price estimates over the phone and schedule appointments 

        Pick-up and deliver customer vehicles and products 

        Customer courtesy driving 

        Clean-up office and waiting area, coffee making, popcorn and related 

        Perform other duties as assigned

ACCOUNTABILITY AND PERFORMANCE MEASURES 

· Supports operational compliance scores for company audits (Operational and Safety) 

· Oversees the accuracy of all administrative functions and ensures timely completion 

· Greets customers in a friendly and professional manner 

· Seeks to assist customers and serves as a referral bridge when necessary 

QUALIFICATIONS

Must be 18 years of age

Must have a valid driver's license and insurable driving record