Overview

Great Day Improvements - Call Center Supervisor

As the Call Center Supervisor, you will be responsible for providing excellent customer service by offering helpful solutions to customers’ home improvement needs. You will monitor and evaluate the overall performance of the Call Center / Inside Sales department and have direct responsibility for the team during their scheduled shifts.

LOCATION: Twinsburg/Bedford Heights, OH (Hybrid)

Responsibilities

Initiating outbound calls to customers who have requested contact and receiving incoming calls from potential customers
Handling escalated situations from your team
Hands-on supervision of daily operations including scheduling, confirming, and monitoring productivity
Handling management activities such as interviewing, training, coaching employees, communicating performance issues with supervisor, and managing performance
Identifying employee or customer needs and assisting the management team with creating solutions
Communicating issues or needs with other departments as needed

Qualifications

EXPERIENCE:

Previous sales and/or marketing experience preferred
Proficient in Microsoft Office and previous CRM experience
Unrelenting determination to achieve goals for themselves and drive their team to results
Positive, entrepreneurial approach each day
Ability to work in a fast-paced environment

ADDITIONAL REQUIREMENTS:

Proven ability to lead a sales, appointment setting or call center environment
Availability consistent with business needs
Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner
High School Diploma or equivalent. Degree in marketing, sales, or business seen favorably

COMPENSATION AND BENEFITS:

Competitive compensation packages
Medical, Dental, and Vision Insurance with Plan Options
Basic and Voluntary Life and AD&D Insurance for Employee and Family
401(k) Retirement Plan with company match
Paid Time Off (PTO). For any vacation, personal, and sick day needs

**Seeking people with supervisor experience in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist

GDI is an Equal Employment Opportunity Employer

Learn more about this Employer on their Career Site