Internet Sales Coordinator

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking an organized and customer-focused Internet Sales Coordinator to join our team. The Internet Sales Coordinator will be responsible for managing online customer inquiries, coordinating internet sales processes, and supporting the sales team to drive conversions through digital channels.

More about the role

• Respond promptly and professionally to internet leads and inquiries, providing accurate information and answering questions about vehicle inventory, pricing, and promotions.
• Build and maintain relationships with potential online customers, ensuring a positive experience and fostering trust throughout the sales process.
• Coordinate and schedule appointments for potential buyers to visit the dealership for test drives and further discussions with sales consultants.
• Conduct timely follow-ups with leads to maintain engagement and encourage conversion, utilizing phone calls, emails, and text messages.
• Maintain and update the CRM system with accurate and detailed information about leads, ensuring seamless communication between the internet sales team and the in-person sales team.
• Assist the sales team by preparing necessary documentation and information needed for successful sales transactions.
• Monitor and report on key performance indicators related to internet sales, providing insights and recommendations for improvement.
• Work closely with the marketing team to ensure consistency in online messaging and support digital marketing campaigns.

What we look for

• Previous experience in sales, customer service, or a related role within the automotive industry is preferred.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Familiarity with CRM systems and online sales platforms.
• Strong organizational skills and attention to detail, with the ability to manage multiple leads and tasks simultaneously.
• Ability to work collaboratively with team members across different departments.
• Effective problem-solving skills, with the ability to address and resolve customer concerns and issues.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.