Sr. Parts & Customer Support Coordinator

Join Hoshizaki America Inc., – Engineering Excellence, Powered by People

Who We Are

At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a culture of teamwork, learning, and growth. Headquartered in Peachtree City, GA, with a facility in Griffin, GA, we manufacture high-quality commercial foodservice equipment including ice machines, refrigerators, freezers, prep tables, and display cases. With more than 400 “Georgia Made” products and a strong focus on innovation, sustainability, and ENERGY STAR® performance, our equipment is trusted globally for its reliability and long-term value.

Role Overview

If you take pride in accuracy, ownership, and seeing things through, this role offers a high level of accountability in a small, tight-knit warehouse team. As a Warehouse Coordinator, you’ll play a critical role in ensuring every part and product is accurately received, tracked, and shipped. Your work directly impacts customer deliveries, inventory accuracy, and day-to-day warehouse flow.

This is a hands-on role where you’ll be expected to independently manage responsibilities, identify and resolve discrepancies, and support both operational and administrative warehouse needs. You’ll also serve as a key backup resource for warehouse processes when needed, making reliability and attention to detail essential.

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Responsibilities & Key Performance Indicators

• Maintain high inventory accuracy (>95% service parts / 100% finished goods) through disciplined cycle counts and reconciliation
• Process and verify outbound shipments accurately and on time using UPS, LTL, and other approved carriers
• Take ownership of shipping, receiving, and inventory discrepancies—investigating root causes and resolving issues quickly
• Ensure ERP/system records are consistently accurate for all warehouse transactions, including non-sellable inventory
• Support cycle counts, audits, and stock monitoring to prevent shortages and protect service levels
• Keep warehouse areas organized, safe, and operating efficiently
• Serve as a dependable resource for warehouse processes and administrative support when coverage is needed

Qualifications

• High school diploma or GED required
• 5 years of warehouse, shipping/receiving, or inventory control experience
• Experience with cycle counts, inventory reconciliation, and shipping documentation
• Ability to safely operate forklifts and material handling equipment
• Experience using ERP systems and basic Microsoft Office tools
• Strong attention to detail with a high level of accuracy and accountability
• Ability to work independently in a small-team environment with high ownership expectations
• Experience in manufacturing or distribution environments required
• Familiarity with UPS, FedEx, and LTL shipping processes required
• Strong communication skills with internal and external customers
• Ability to work in a fast-paced environment with shifting priorities
• Proven team mindset with willingness to support cross-training and continuous improvement

Why You’ll Love Working Here

In this environment, your work directly drives customer delivery performance and inventory integrity. You’ll operate with a high level of independence in a culture built on shared standards and mutual accountability, where your contributions have a clear and ongoing impact on daily operations and long-term success.

Salary & Benefits

The Hourly range for this position is $[24.00]– $[28.00], plus eligibility for a bonus opportunity with annual payouts distributed in three installments. This range is a good faith estimate of what Hoshizaki America expects to pay for this position. Actual compensation may vary based on experience, education, skills, and internal equity.

Benefits include childcare incentives, affordable medical, dental, and vision insurance, life, accident, and disability coverage, a Flexible Spending Account (FSA), a 401(k) plan with company match, paid time off and company holidays, tuition reimbursement and career growth opportunities, safe, climate-controlled workplaces, uniforms provided, employee discounts and wellness programs.