911 Dispatcher

No experience is necessary.

Experienced dispatchers encouraged to apply with credit given for previous experience.

Department: 911 Dispatch

Schedule: Full time 12-hour shifts (6:30-6:30) on a set rotation, switching between days and nights every 28 days (4 weeks), working every other weekend and holidays as they fall with the rotation

Deadline: Applications will be accepted on-going until positions are filled.

Position Objectives:

The Mission of Franklin County Communications/911 is to contribute to the safety and quality of life of our community by linking our citizens and public safety agencies with efficient, reliable, responsive, and professional communication services. We take pride in dedicating ourselves to professionalism and public service. We are committed to serving the citizens, patrons, and emergency responders of Franklin County with the highest standards to protect life, property, and the environment.

NATURE OF WORK

Directly reports to Lead Dispatcher. Under general supervision, receives and prioritizes E911 and non-emergency telephone calls from the public. Processes information using a computer-aided-dispatch (CAD) system. Dispatches the appropriate emergency service agencies such as police, fire, and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area.

ESSENTIAL FUNCTIONS:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Answers calls for emergencies from the public or first responders (telephone or radio) in a prompt and courteous manner.
Performs a thorough interrogation of calls, extracts vital information necessary and proper to ascertain the nature and location of the emergency.
Determines the proper apparatus and personnel required to service the emergency.
Transmits and receives messages on the radio using the proper and approved terminology.
Records correct and proper times of all personnel and apparatus activities relevant to an emergency.
Maintains knowledge and understanding of the street/location systems as well as call categories and to further has the ability to select the proper street/location and call categories for a given situation quickly and correctly.
Maintains a thorough knowledge and complete understanding of all procedures, both permanent and temporary, as they apply to the activities of the Dispatch Center and the Participating Agencies.
Performs other assigned work as directed by Shift Supervisors and/or Lead Dispatcher.
Maintains knowledge of the operation of all equipment used in the Dispatch Center and independently operates such equipment.
Abides by and adheres to all rules and regulations, policies and procedures of the Dispatch Center and the Participating Agencies.
Performs other duties as assigned.

WORKING ENVIRONMENT / PHYSICAL DEMANDS:

Work is performed in a communications center and involves sitting for extended periods of time, standing, walking, bending, and reaching. Shift work, weekends, holidays and there are no scheduled breaks.

EMPLOYMENT STANDARDS:

High School Diploma or GED equivalent; completion of Communications basic training; annual continuing education and maintain certifications.

Must possess current Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) certifications, as well as CPR certification. Must also hold Missouri Uniform Law Enforcement System (MULES) certification or obtain all required certifications within one (1) year of appointment. Additional training and/or specialized certifications may be required.

KNOWLEDGE AND SKILLS REQUIRED:

Knowledge of:

County and Department policies and procedures.
Multi-agency communications center operations and procedures.
State statutes and procedures governing dispatch and emergency services.
Dispatch and telecommunications equipment operations.
Geographical areas serviced by the Agency.

Skills in:

Operating a personal computer and standard office equipment.
Establishing and maintaining effective working relationships.
Communicating clearly both verbally and in writing.
Typing quickly and with accuracy.
Maintaining composure in stressful situations.
Interacting calmly and professionally with emotionally distraught individuals.

Benefits:

Affordable health, dental, vision and life insurance
Earned and accrued personal leave and catastrophic illness leave
Shift differential
Pension and Deferred Compensation plans; LAGERS, CERF and 457 Savings Plan
Holiday pay
Equal Opportunity Employer

More Information:

Applicants will consent to a background screening and/or investigation and drug screening.
On-line Employment Application - www.franklinmo.org
Telephone inquiries: Franklin County 911 Operations Manager 636-584-6894

Learn more about this Employer on their Career Site