University Heights - Team Lead/Shift Manager

Are you a natural leader with a passion for retail and a desire to make a positive impact in your community? At Goodwill, we're not just running retail stores, we're creating opportunities, building connections, and fostering sustainable practices. As a Store Team Lead, you'll take on a dynamic role that blends operational excellence, team leadership, and meaningful impact.

Amazing Benefits await you when you join Goodwill! You'll enjoy full-time hours and an outstanding benefits package that includes:

• Bonus incentive plan
• Generous paid time off - 3 weeks per calendar year
• Paid holidays
• Medical, dental, and vision coverage at a fraction of the premium cost
• Retirement planning with a company match
• Life insurance and disability insurance at no cost
• Employee assistance program
• Employee discount

Your Role

The Store Team Lead partners closely with the Store Manager and Assistant Manager to oversee daily store operations, ensuring everything runs smoothly while upholding our values and mission. From supervising team members to maintaining an inviting sales floor, you'll play a vital role in creating a positive experience for customers, donors, and team members alike.

What You'll Do

As a vital part of our team, you will:

• Oversee daily store operations to ensure everything runs smoothly.
• Inspire and motivate team members to meet and exceed goals.
• Jump in where needed- whether it's running the cash register, organizing merchandise, or monitoring store performance metrics.

Who You Are

We're seeking a motivated leader who excels in a fast-paced retail environment and is passionate about making a positive impact. Here's what we value in our Store Team Lead:

• Leadership Skills: You inspire and motivate those around you to achieve shared goals.
• Customer Focus: You handle challenges with grace and ensure every interaction leaves a positive impression.
• Operational Expertise: You're organized, detail-oriented, and comfortable with retail systems and processes.
• Passion for Products: You have a keen eye for quality across various categories, including name brands, antiques, and vintage collectibles.
• Problem-Solving Pro: You think on your feet and find solutions to challenges quickly and effectively.

What We're Looking For To succeed as a Store Team Lead, you'll need:

• A minimum of 6 months of experience in a leadership role
• A high school diploma or GED
• Exceptional customer service and teamwork skills

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Background check required.