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About Us
We pride ourselves on providing exceptional customer service and maintaining the highest standards of automotive care. As a premier new car dealership, our fast-paced service department relies on a dedicated, detail-oriented team to keep operations running smoothly.
We are currently seeking an experienced and efficient Warranty Administrator to oversee and manage our manufacturer warranty process.
Position Overview
The Warranty Administrator plays a critical role in our service department’s financial success. You will be responsible for reviewing, processing, submitting, and tracking all warranty claims in compliance with manufacturer and dealership standards. The ideal candidate possesses sharp attention to detail, deep knowledge of automotive service procedures, and excellent organizational skills.
Key Responsibilities
Claim Processing: Review and code all warranty repair orders (ROs) for accuracy, ensuring proper labor codes, parts information, and technician write-ups match manufacturer guidelines.
Submission & Tracking: Electronically submit warranty claims to the manufacturer in a timely manner and track them through to final payment.
Reconciliation: Reconcile warranty accounts receivable schedules weekly/monthly and promptly research and resolve any unpaid or rejected claims.
Compliance & Audits: Maintain strict adherence to factory policies and procedures to ensure dealership compliance and prepare records for routine manufacturer audits.
Team Collaboration: Work closely with Service Advisors, Technicians, and Service Managers to clarify job stories, correct documentation errors, and streamline warranty workflows.
Parts Management: Coordinate with the Parts Department to track, hold, and return replaced warranty parts as mandated by the factory.
Policy Updates: Stay current on manufacturer bulletins, recall campaigns, warranty policy changes, and technical service bulletins (TSBs).
Qualifications & Requirements
Experience: Minimum [1–2+] years of experience as an Automotive Warranty Administrator at a franchised new car dealership preferred.
DMS Knowledge: Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds, Dealertrack) and manufacturer portals.
Technical Aptitude: Strong understanding of automotive terminology, labor time guides, and warranty coding.
Detail-Oriented: Outstanding organizational skills with a proven track record of maintaining low claim rejection rates.
Communication: Clear written and verbal communication skills for collaborating with service personnel and manufacturer representatives.
Education: High School Diploma or equivalent required; vocational training or industry certifications are a plus.
What We Offer
Competitive Compensation: Top-tier hourly wage/salary based on experience.
Benefits Package: Comprehensive medical, dental, and vision insurance.
Retirement: 401(k) plan with company matching.
Time Off: Paid Time Off (PTO), sick days, and paid holidays.
Growth: Ongoing factory training and career advancement opportunities.
Work Environment: A supportive, professional, and state-of-the-art facility.
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