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Job DetailsJob Location: Running Creek Casino - Upper Lake, CA 95485Education Level: High School Diploma or GEDSalary Range: $20.00 - $23.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: CasinoSUMMARY: The Pit聽Supervisor is responsible for the overall supervision of the Dealers during his/her assigned shift. The Pit Supervisor ensures the all guests receive service as outlined in the Hospitality Standards. 聽 ESSENTIAL DUTIES AND RESPONSIBILITIES 聽 1. 聽Monitors staff performance, ensuring adherence to all Casino policies and procedures as well as internal controls. 2.聽聽 Maintains constant awareness of table game activity and enforces policy and procedures for all Table Games. 3. 聽Assists in the development of all departmental programs and special events. 4. 聽Analyze customer play, cheating, scams, card counters, collusion and unusual or suspicious variations of play. 5. 聽Ensures adequate staffing levels through scheduling. 6. 聽Knowledgeable of local, federal and state gaming regulations as well 聽as Running Creek Casino internal controls, policies and procedures. 7. 聽Assists the Gaming Shift Manager and Table Games Manager to resolve guest complaints in a prompt and courteous manner. 8. 聽Ensures all guests are satisfied with their experience at the Running Creek Casino. 9. Assists the Table Games Manager with retaining, promoting, performance evaluations, training, and 聽disciplining employees with the concurrence of the Gaming Operations Manager, Operations Director, General Manager and Human Resources Director. 10. Must adhere to the safety rules and regulations of the Running Creek Casino and of the Table Games Department. 聽Qualifications KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES 聽 Knowledge and Certification Required: 路聽聽聽聽聽聽聽 At least 21 years of age 路聽聽聽聽聽聽聽 High School Diploma or GED 路聽聽聽聽聽聽聽聽 2 years Table Games experience, with at least 1 year as a Pit Boss or Pit Supervisor OR 聽 聽 AND 聽 路聽聽聽聽聽聽聽 Excellent 聽knowledge of Title 31 compliance 路聽聽聽聽聽聽聽 Excellent 聽knowledge of all Table Games 聽 Preferred: 路聽聽聽聽聽聽聽 Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations 聽 Skills Required: 路聽聽聽聽聽聽聽 Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency) 路聽聽聽聽聽聽聽 Strong organizational skills 路聽聽聽聽聽聽聽 Excellent written communication skills 路聽聽聽聽聽聽聽 Excellent verbal and interpersonal communication skills 聽 路聽聽聽聽聽聽聽聽 聽Accurate and detail-oriented 路聽聽聽聽聽聽聽聽 聽Excellent problem solving skills 路聽聽聽聽聽聽聽 Strong Basic Math skills (addition, subtraction, multiplication and division, ability to demonstrate proficiency) 路聽聽聽聽聽聽聽 Customer service, interpersonal and teamwork skills necessary to maintain quality service delivery 聽 Abilities Required: 路聽聽聽聽聽聽 聽Ability to maintain high confidentiality 路聽聽聽聽聽聽 聽Ability to independently manage multiple tasks in a professional manner 路聽聽聽聽聽聽聽聽 聽Ability to work independently with minimal supervision 路聽聽聽聽聽聽 聽Ability to maintain a professional demeanor 路聽聽聽聽聽聽 聽Ability to assume position of dealer when needed
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