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Description
OVERALL PURPOSE OF THE JOB
Enters orders into ERP sales orders. Interacts with customers; provides information in response to inquiries about accounts, products, and services.
ESSENTIAL FUNCTIONS
- Takes care of and settles customer complaints, special orders, or returns via phone or mail
- Answers customers' questions regarding product or service and operation or maintenance
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
- Talks with customers by phone or in person to ensure the best service possible
- Interviews customers to obtain information and explain available services
- Investigates and corrects errors, following customer and company records
- Adjusts complaints concerning billing or services rendered
- Refers complaints of product or service failure to appropriate departments for investigation
- Coordinates customers' service needs with other departments as required to ensure customer service
OTHER DUTIES
- Performs all other duties as required
Requirements
QUALIFICATIONS
EDUCATION/EXPERIENCE AND/OR TRAINING
- High School diploma required
- 1-3 years of experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES
PROBLEM-SOLVING SKILLS
- Identify problems, inform others, and provide information to assist with solving the problem
VERBAL COMMUNICATION SKILLSÂ
- Use verbal skills to communicate with co-workers or customers and/or vendors
WRITTEN COMMUNICATION SKILLS
- Complete and maintain documentation/records to effectively convey ideas and information both in written and oral form
MATH SKILLS
- Addition, subtraction, multiplication, division, percentages, ratios
COMPUTER SKILLS
- Financial Software
- Internet/e-mail
- Spreadsheet Software
- Word Processing Software
TOOLS AND EQUIPMENT
- General Office Equipment
MENTAL DEMANDS typically requiredÂ
- High level record keeping
- Organize and prioritize
- Respond to angry/upset individuals
- Read, comprehend and follow instructions/work orders
PHYSICAL DEMANDS (typically required to perform the essential functions of the job)
- CONSTANTLY INCURRED (more than 75% time on job)Â Â Â
- Ability to sit
- Ability to communicate orally
- Ability to hear conversation
WORKING CONDITIONS (typically required)
- CONSTANTLY INCURRED (more than 75% time on job)Â Â Â
- Requires work in a typical office setting
- OCCASIONALLY INCURRED (up to 25% time on job) Â
- Work a shift between 8-12 hours
PERSONAL PROTECTIVE EQUIPMENT (typically required to perform the essential functions of the job)
- This position typically does not require the use of personal protective equipment.
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