Supervisor, Production Operations (On-site)

This role will support the Director of Operations in overseeing the daily processing of all functions pertaining to the preparation and release of manual insertion and Assembly jobs in Urbandale Production, including leadership over associates performing these tasks. This person will further the departmental vision of operational excellence and client satisfaction, in alignment with Broadridge's goal to drive improvements in productivity, efficiency and quality. The Supervisor must ensure all department Service Level Agreements with Broadridge Clients are met in the most cost-efficient manner without sacrificing quality of the products. Responsibilities include overseeing daily activities related to preparing and processing jobs requiring manual insertion, ensuring quality and accuracy, monitoring inventory levels and material movement, building and leading team members to meet workload, maintaining staffing schedules, practicing effective communication, preparing and delivering performance reviews, working closely with internal SMEs and vendors to maintain equipment, developing and monitoring key performance indicators, maintaining procedures for effective processes, understanding applicable policies and collaborating in audit activities, and performing other related duties as requested. Skills required include strong analytical skills, proven leadership ability, strong communication skills, proficiency with Microsoft Office applications, and attention to detail. Requirements include 3+ years of supervisory experience with a proven track record of meeting/exceeding performance targets, a Bachelor Degree in business, management, or related discipline preferred, and a flexible schedule including nights, weekends and holidays as required to support Operations.