Integrated Community Alternatives Network (ICAN), a Community-based Wraparound provider of Social and Mental Health services with emphasis on treating the client in a family context, is currently seeking innovative and experienced applicants to fill a Care Management Supervisor position in the Children's Health Home program.

The Care Management Supervisor oversees all care management staff and all activities related to the development and implementation of individualized plans of care. The Supervisor adheres to and promotes the philosophy and mission of the company by performing he following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Responsible for day-to-day oversight of care management staff and their duties.*
2. Reviews all enrollment referrals and assigns cases to care managers.*
3. Organizes workflow and ensures staff have a working understanding of duties and tasks.*
4. Monitors staff productivity and provides guidance and coaching.*
5. Provides supervision, case reviews and completes employee evaluations.*
6. Works with Program Manager to create a process for time lines and quality assurance.*
7. Identifies and utilizes both formal and informal community supports and networks.
8. Participates in community committees as designated by the Program Director.
9. Ensures adherence to all Department of Health and Health Home guidelines and standards.
10. Attends agency and Health Home trainings and ensures all staff are up to date on necessary trainings.
11. Works collaboratively with Program Manager and Outreach Manager to ensure positive communication of program operations.
12. Works with identified staff trainers to ensure new staff onboarding and training is comprehensive and accurate.

Supervisory Responsibilities:

Directly supervises 6+ employees on in the Adult Services Care Management team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree (B.A.) from an accredited four-year college or university, in Human Services, a mental health field or a related field is preferred.

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