Manager of Rep Payee

JOB SUMMARY

Responsible for overseeing the day-to-day operations of a program that serves 600+ clients. The primary objective of this department is to mentor clients towards making better financial decisions and moving towards financial independence. 

ESSENTIAL JOB FUNCTIONS

• Serve as the first point of contact for all new client referrals, including Adult Protective Services. 
• Attend community meetings to market the program.
• Respond to external inquiries regarding program and clients.
• Interview, train and supervise employees. Includes, but not limited to, meeting regularly with employees, monitoring daily activities, managing work performance/performance review process, addressing corrective action concerns and providing guidance and supportive feedback. 
• Provide training, support and follow up to employees related to programming, computer use, etc.
• Act as administrator for TrueLink debit card program
• Ensure that the department’s workload is processed in a timely manner.
• Analyze and maintain appropriate caseloads for employees.
• Develop new programming and recruitment of new clients to serve for this program.
• Enhance the use of computer software for efficient processes and reporting.
• Develop departmental processes, procedure and incident reporting manual.
• Develop a software training manual. 
• Develop process, submit and maintain accurate internal and external reports in a timely manner. 
• Develop and maintain professional relationships with all clients.
• Report to supervisor immediately crisis situations that demand administrative counsel.
• Lead staff meetings and 1-1 meetings with employees. 
• Abide by all Mission and program policies, procedures and guidelines.
• Attend and participate in meetings and trainings as requested by supervisor.
• Maintain a professional and approachable attitude on the Mission campus.
• All other duties as requested by your supervisor.

MINIMUM JOB QUALIFICATIONS 

• High School Diploma or GED Required
• AAS Degree in Accounting, Business or related field preferred
• (1) year management and supervisory experience Preferred
• (2) years of experience working with special populations in the area of recovery, homelessness and mental illness Required
• Experience with 1-1 interaction with client with identifying needs and goals for service plan
• Intermediate knowledge of Microsoft Word, Excel, Access, Outlook, Accufund, QuickBooks, Peachtree
• Clean/valid NYS Driver’s License
• Enthusiastic support of our Mission Statement

CORE COMPETENCIES

• Strong interpersonal communication skills

• Strong analytical and quantitative skills
• Self-starter / Self-motivated
• Ability to balance multiple priorities
• Understanding of accounting practices
• Team player
• Organizational skills

PHYSICAL JOB REQUIREMENTS

The tasks described signify many of the physical requirements of this position, based on a Time Weighted Average of an 8-hour work day.

• Lifting up to 25 lbs. at waist level, up to 20 lbs. overhead
• Twisting at the torso in stationary position, while seated
• Clerical tasks, repetitive motion (of wrist and hand)
• Use of stationary or portable machinery: photocopier, computer, printer, fax machine, scanner, postage meter, calculator, telephone
• Bending legs to lift heavy objects up to 25 lbs. from floor level
• Standing for extended period (up to 2-3 hours at a time)
• Sitting for extended period (up to 5-6 hours at a time)
• Walking up and down stairs
• Typing on a computer and using a mouse (up to 2-3 hours at a time)
• Exposure to heat and cold

Status/Hours: Full Time, Monday — Friday– 40 hours per week 8am-4pm 

 Pay Rate: $62,323.20 annually   

 Benefits:  We offer a comprehensive benefit package for eligible employees to include medical, dental, life insurance, 401(k), voluntary benefits, paid time off, holidays and paid training. 

The Rescue Mission of Utica is an equal opportunity employer encouraging individuals with disabilities and veterans to apply.