Operations Manager

You belong at Day & Ross. 

Operations Manager 

Full-time

Mississauga, ON

As an Operations Manager, you are responsible for delivering a time sensitive delivery operation. This includes supervising day to day operations drivers, fleet & fleet maintenance, dispatch operations, reverse dock operations and on-site customer dock operations. Ensure all operations remain compliant with the Safety and Compliance department. 

How You’ll Help: 

1. Working with the Dedicated Leadership Team, ensure that, as the company grows, operations capabilities meet or exceed all customer and corporate requirements for unit cost, service quality and responsiveness. 
2. Work closely with the Director Operations on operational plans, goals, and contributing to future innovations.
3. Provide daily guidance to staff, to ensure alignment with operational and customer expectations.
4. Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
5. Ensure that all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented.
6. Will be responsible for the dispatch function to ensure drivers are scheduled to meet company deliveries on time.
7. Will manage the relationship with drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
8. Ensure that a preventative maintenance program is in place and effective.
9. Provides mentoring and guidance to subordinates and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development program.
10. Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
11. Develop, implement and track on a monthly basis, an operational “dash board” for visual understanding of performance against plan elements.

Your Skills and Experience: 

• Transportation background in dispatch, dock supervision
• Equipment knowledge is an asset
• Safety training interest, knowledge and skills is an asset 
• Class 1 license preferred however not required
• Computer literate in Excel and Word
• Must have a strong sense of urgency
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships
• Must be a self starter 
• Must be customer focused individual

• Must be willing to travel if required

   

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.    

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.